Lead UX Design Strategist for AI-Driven Solutions

ServiceNow; San Diego (CA); Hybrid; USD 140,000 - 185,000; Full time

Job summary

ServiceNow is seeking a Design Strategist to connect customer engagements with strategic business outcomes. You will lead workshops, synthesize insights, and co-create AI-native solutions with AI Architects, Data Architects, and other teams across accounts.

You thrive in ambiguous, highly collaborative environments, guiding stakeholders from end-users to executives. A strong portfolio and enterprise-facing experience are valued.

Qualifications

• 8+ years of Service Design experience.
• 5+ years with ServiceNow platform preferred.
• Experience in Solution Sales and customer-facing meetings.

Responsibilities

• Align engagement to business impact and revenue opportunities.
• Plan and co-deliver design thinking workshops with stakeholders.
• Lead research activities and translate insights into future-state solutions.
• Transform narratives into tangible experiences for sale and implementation.
• Communicate concepts clearly to technical and non-technical audiences.
• Build engagement stories to inform product strategy.

Skills

Service Design

Design Thinking

Solution Sales

Stakeholder Facilitation

UX Prototyping

Storytelling

Executive Communication

Team Leadership

Tools

Zoom Whiteboard

Figma

Claude

Job description

ServiceNow is seeking a Design Strategist to connect customer engagements with strategic business outcomes. You will lead workshops, synthesize insights, and co-create AI-native solutions with AI Architects, Data Architects, and other teams across accounts.

You thrive in ambiguous, highly collaborative environments, guiding stakeholders from end-users to executives. A strong portfolio and enterprise-facing experience are valued.