Senior Staff PM, Payments & Subscriptions (Hybrid SF)

Quizlet; St. Louis (MO); Hybrid; USD 170,000 - 250,000; Full time

Benefits offered by this job

Healthy work-life balance

20 vacation days

Health/Dental/Vision insurance

401k with company match

Professional development (LinkedIn | L

Paid Family Leave & FSA/HSA

Volunteer time off

Job summary

Quizlet is seeking a Sr. Staff Product Manager, Payments and Subscription Lifecycle, to own how learners pay, how subscriptions renew, and what happens when a payment fails.

You will shape strategy across checkout, billing infrastructure, and subscription lifecycle mechanics on web, iOS, and Android. You will partner with Engineering, Finance, Legal, and Customer Support to increase successful payments and durable net revenue while reducing billing friction and churn.

Qualifications

• Direct ownership of payments or subscription billing in a scaled consumer business.
• Fluency in gateway and acquirer mechanics including 3D Secure, tokens, and velocity checks.
• Proven track record improving authorization, recurring billing, and dunning.
• Ability to retrieve and analyze authorization and cohort data independently.

Responsibilities

• Set the payments and billing strategy. Identify revenue loss, customer friction, and gaps; define multi-year direction and invest in billing improvements.
• Own checkout and payment success. Improve purchase experience across web, iOS, and Android; optimize across app-store transitions.
• Own subscription lifecycle mechanics. Define billing behavior through trials, renewals, upgrades, downgrades, and cancellations.
• Recover failed payments with improved dunning and retry strategies to recover renewals.
• Lead the billing platform and vendor roadmap; evaluate platforms, gateways, and token vaults; guide integrations/migrations.
• Make billing accurate with tax, invoicing, refunds, and communications; translate obligations into product behavior.
• Enable new offers and international payments; build reusable billing capabilities for market expansion.
• Measure impact with controlled experiments; analyze authorization/cohort data and revenue effects.
• Lead incident response for billing issues; coordinate mitigation and customer resolution.
• Influence senior stakeholders on platform investments and tradeoffs; mentor partners.

Skills

Payments ownership

Subscription billing

Gateway know-how

Dunning & retries

Cross-border payments

Data analysis

Stakeholder influence

Tools

Billing platforms

Tax engines

App-store billing

Job description

Quizlet is seeking a Sr. Staff Product Manager, Payments and Subscription Lifecycle, to own how learners pay, how subscriptions renew, and what happens when a payment fails.

You will shape strategy across checkout, billing infrastructure, and subscription lifecycle mechanics on web, iOS, and Android. You will partner with Engineering, Finance, Legal, and Customer Support to increase successful payments and durable net revenue while reducing billing friction and churn.