Senior PM, Payments & Subscriptions Lifecycle

Quizlet; California; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Learning resources

Family leave

Commuter benefits

Volunteer time off

Job summary

Quizlet in San Francisco offers a hybrid opportunity for a Sr. Staff Product Manager, Payments and Subscription Lifecycle.

You will own how learners pay, how subscriptions renew, and what happens when a payment fails, shaping the strategy and roadmap across checkout, billing infrastructure, and subscription lifecycle mechanics across web, iOS, and Android. You will partner with Engineering, Finance, Accounting, Legal, Customer Support, and growth PMs to optimize successful payments, reduce

Qualifications

• Several years directly owning payments or subscription billing as a PM in a scaled consumer subscription business.
• Deep fluency in gateway and acquirer mechanics, including decline codes, network tokens, 3D Secure authentication, velocity checks, and merchant-of-record models.
• A record of improving authorization, recurring billing, and dunning.
• The ability to retrieve and analyze authorization and cohort data independently and design experiments on payment infrastructure.
• Cross-border payments experience and experience leading a vendor selection with meaningful commercial stakes.
• Experience shaping strategy across product areas, delivering company-level impact, and influencing senior stakeholders.
• Steady judgment during billing incidents involving technical, financial, legal, and customer concerns.
• Experience partnering with Finance, Accounting, and Legal on billing accuracy, tax and invoicing requirements.

Responsibilities

• Set the payments and billing strategy. Define a multi-year direction and investments across payment optimization, subscription infrastructure, and reliability.
• Own checkout and payment success across web, iOS, and Android, including transitions between app-store and web subscriptions.
• Own subscription lifecycle mechanics across trials, renewals, upgrades, downgrades, cancellation, and reactivation.
• Recover failed payments through dunning and payment recovery strategies and improve communications.
• Lead the billing platform and vendor roadmap, including evaluations, negotiations, and integrations with Engineering and Finance.
• Make billing accurate and trustworthy with tax, invoicing, and billing communications.
• Enable new offers and international payments, building reusable billing capabilities for subscription changes.
• Measure and validate impact with experiments and revenue metrics, including refunds and chargebacks.
• Lead the response when billing breaks and coordinate cross-functional resolution with Engineering, Finance, Support, and Legal.

Skills

Payments ownership

Subscription billing

Data analysis

Cross-border payments

Stakeholder management

Tools

Billing platforms

Job description

Quizlet in San Francisco offers a hybrid opportunity for a Sr. Staff Product Manager, Payments and Subscription Lifecycle.

You will own how learners pay, how subscriptions renew, and what happens when a payment fails, shaping the strategy and roadmap across checkout, billing infrastructure, and subscription lifecycle mechanics across web, iOS, and Android. You will partner with Engineering, Finance, Accounting, Legal, Customer Support, and growth PMs to optimize successful payments, reduce