Senior Staff PM — Enterprise AI Search & Inbound

ServiceNow

Oregon

Hybrid

USD 160,000 - 210,000

Full time

6 days ago

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Job summary

ServiceNow is seeking a Senior Staff Inbound Product Manager for Search AI to lead enterprise search and conversational AI initiatives within the Intelligent Services team. You will shape how search powers Now Platform, guide a team of PMs, and align product strategy with business growth and customer value.

In this technical leadership role, you will drive data-driven, user-centered innovations, partner with engineering, ML research, and UX, and influence decisions with clear trade-offs.

Qualifications

10+ years leading product teams.
8+ years in enterprise search PM.
AI/ML fluency with modern search tech.
Track record delivering high-impact features.

Responsibilities

Set vision for Enterprise Search & AI, define strategy for search, RAG, and QA capabilities.
Own outcomes and secure executive buy-in for measurable impact.
Lead cross-functional teams including engineering, ML, UX, and design.
Guide requirements to enable fast, high-quality delivery of advanced search capabilities.
Champion user-driven innovation through pilots and market insights.
Drive platform adoption by embedding search/GenAI across ecosystem.
Define metrics to measure real-world performance and value.
Develop future leaders by mentoring a team of 4+ PMs.

Skills

Leadership

Enterprise Search

RAG / GenAI

AI/ML fluency

Execution excellence

Customer obsession

Data-driven mindset

Strategic problem solving

Tools

Moveworks

Glean

Elasticsearch

Coveo

Job description

In this technical leadership role, you will drive data-driven, user-centered innovations, partner with engineering, ML research, and UX, and influence decisions with clear trade-offs.

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