Senior Staff AI Search – Inbound Product Lead

ServiceNow, Inc.; Addison (TX); Remote; USD 180,000 - 260,000; Full time

Job summary

ServiceNow is seeking a Senior Staff Inbound Product Manager for Search AI to lead advanced enterprise search and conversational AI initiatives. You will set the product vision, guide cross-functional teams, and translate insights into customer-centric experiences that scale with the Now Platform.

You will mentor 4+ PMs and partner across teams to maximize value and adoption. The role emphasizes tangible business impact, strategic thinking, and hands-on execution in a dynamic, distributed work

Qualifications

• 10+ years building and leading product teams
• 8+ years in software product management with enterprise search/RAG
• Strong understanding of AI/ML frameworks and modern search tech
• Track record delivering high-quality, scalable features
• Customer-focused approach with data-driven decision making
• Ability to navigate ambiguity and communicate trade-offs clearly
• Mentorship experience to develop future leaders (4+ PMs)

Responsibilities

• Set the vision for Enterprise Search & AI – define strategy for search, RAG, and QA capabilities driving growth.
• Own outcomes, secure executive buy-in, ensure initiatives deliver measurable impact.
• Lead with technical depth, guiding engineering, ML research, UX, and design partners.
• Champion user-driven innovation using pilots, research, and market insights.
• Drive adoption across the platform by partnering with other product teams.
• Define metrics to capture real-world performance and business value of search/AI.
• Develop future leaders by mentoring a team of 4+ PMs.

Skills

Leadership

Enterprise Search

AI/ML fluency

Execution excellence

Customer obsession

Data-driven mindset

Strategic problem solving

Tools

Moveworks

Glean

Elasticsearch

Coveo

Job description

ServiceNow is seeking a Senior Staff Inbound Product Manager for Search AI to lead advanced enterprise search and conversational AI initiatives. You will set the product vision, guide cross-functional teams, and translate insights into customer-centric experiences that scale with the Now Platform.

You will mentor 4+ PMs and partner across teams to maximize value and adoption. The role emphasizes tangible business impact, strategic thinking, and hands-on execution in a dynamic, distributed work