Senior Manager, Enterprise Search & AI

ServiceNow; Santa Clara (CA); On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking a Senior Manager of Product Management for Search AI to drive enterprise search and conversational AI capabilities across the Now Platform. You will lead a team of 4+ product managers, partner with ML researchers, engineers, and UX, and shape a strategy that delivers measurable business impact and improved user experiences.

The role emphasizes customer-centricity, data-informed decision making, and the ability to navigate ambiguity while driving high-quality, scalable

Qualifications

• 10+ years of leading product teams.
• 8+ years in enterprise search and/or RAG products.
• Strong AI/ML fluency with modern search tech.
• Proven track record delivering high-impact features.
• Customer-centric with data-driven decision making.
• Strategic, data-informed problem solving.
• Mentor a team of PMs (4+) and grow leadership capabilities.

Responsibilities

• Define strategy for enterprise search and AI capabilities.
• Lead a team of PMs and coordinate with engineering/UX.
• Drive measurable business and customer impact.
• Partner with other teams to embed AI features across the platform.
• Define metrics to measure performance and value.

Skills

Leadership

Enterprise Search

AI/ML Fluency

Execution Excellence

Customer Focus

Data-driven

Strategic thinking

Tools

Moveworks

Glean

Elasticsearch

Coveo

Job description

ServiceNow is seeking a Senior Manager of Product Management for Search AI to drive enterprise search and conversational AI capabilities across the Now Platform. You will lead a team of 4+ product managers, partner with ML researchers, engineers, and UX, and shape a strategy that delivers measurable business impact and improved user experiences.

The role emphasizes customer-centricity, data-informed decision making, and the ability to navigate ambiguity while driving high-quality, scalable