Senior Staff AI Search Product Leader (Inbound)

ServiceNow; Addison (IL); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work options

Distributed team

Job summary

ServiceNow is seeking a Senior Staff Inbound Product Manager for Search AI to lead enterprise search and conversational AI initiatives. You will guide the development of foundational search capabilities and GenAI-powered experiences, shaping how customers find and use information within the Now Platform.

You will manage a team of PMs and partner with engineering, ML, UX, and product teams to deliver high-impact outcomes, driving customer value and competitive differentiation.

Qualifications

• 10+ years leading product teams with measurable impact.
• 8+ years in software product management with enterprise search or RAG products.
• Strong understanding of AI/ML frameworks and modern search technologies.
• Track record of delivering high-quality, scalable features and outcomes.
• Deep empathy for users and data-driven decision making.

Responsibilities

• Define product strategy for search, RAG, and QA to power growth and innovation.
• Own outcomes with executive buy-in and measurable business impact.
• Lead cross-functional teams including engineering, ML, UX for fast delivery.
• Incorporate user research and market insights to create customer-centric experiences.
• Drive platform adoption by embedding search and GenAI across the ecosystem.
• Define metrics to capture real-world performance and value of features.

Skills

Team leadership

Enterprise search

AI/ML fluency

Execution excellence

Customer obsession

Data-driven mindset

Strategic problem-solving

Tools

Moveworks

Glean

Elasticsearch

Coveo

Job description

ServiceNow is seeking a Senior Staff Inbound Product Manager for Search AI to lead enterprise search and conversational AI initiatives. You will guide the development of foundational search capabilities and GenAI-powered experiences, shaping how customers find and use information within the Now Platform.

You will manage a team of PMs and partner with engineering, ML, UX, and product teams to deliver high-impact outcomes, driving customer value and competitive differentiation.