Senior Manager, Enterprise Search & AI

ServiceNow; Addison (TX); Hybrid; USD 180,000 - 240,000; Full time

Job summary

ServiceNow in the United States seeks a Senior Manager of Product Management for Search AI to lead the development of enterprise search and conversational AI capabilities that power the Now platform and future growth.

You will mentor a team of 4+ PMs, drive strategy, measure business impact, and collaborate with engineering, ML research, and UX to deliver scalable features that improve user experience and value.

Qualifications

• 10+ years building and leading product teams
• 8+ years in software product management with enterprise search/RAG
• Strong understanding of AI/ML and modern search tech
• Track record delivering scalable features with outcomes
• Deep empathy for users and customer-centric solutions
• Experience leveraging qualitative/quantitative insights
• Comfort navigating ambiguity and trade-offs

Responsibilities

• Set the vision for Enterprise Search & AI; define strategy for search, RAG, and QA capabilities
• Own outcomes, secure executive buy-in, and deliver measurable impact
• Lead with technical depth; guide engineering, ML research, UX, and design teams
• Champion user-driven innovation through pilots and market insights
• Drive adoption across the platform by embedding capabilities
• Define and refine metrics for real-world performance and value
• Develop future leaders by mentoring a team of 4+ PMs

Skills

Leadership

Enterprise Search

AI/ML fluency

Execution excellence

Customer obsession

Data-driven

Strategic problem-solving

Tools

Moveworks

Glean

Elasticsearch

Coveo

Job description

ServiceNow in the United States seeks a Senior Manager of Product Management for Search AI to lead the development of enterprise search and conversational AI capabilities that power the Now platform and future growth.

You will mentor a team of 4+ PMs, drive strategy, measure business impact, and collaborate with engineering, ML research, and UX to deliver scalable features that improve user experience and value.