Senior Staff Agentic Search Infrastructure Leader

ServiceNow; Mountain View (CA); On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking a Senior Staff Software Engineer for Agentic Search Infrastructure to lead the design, development, and operation of core search platforms that empower AI agents across diverse enterprise data sources.

You will drive architectural decisions, mentor engineers, and collaborate with ML, ranking, and platform teams to deliver scalable, cost-efficient search capabilities at scale.

Qualifications

• BS or MS in Computer Science; PhD is a plus.
• 8-12+ years of experience building large-scale distributed systems.
• Hands-on experience with Lucene/Elasticsearch/OpenSearch/Solr.
• Experience leading complex technical initiatives across teams.
• Ability to balance depth with pragmatic delivery and operational excellence.

Responsibilities

• Own Core Search Infrastructure by designing and operating indexing, ingestion, and retrieval foundations.
• Build Next-Generation Indexing Systems with hybrid and semantic retrieval approaches.
• Lead Enterprise Data Intelligence through high-throughput ingestion and enrichment pipelines.
• Advance Multi-Modal Search across text, images, and other data types.
• Drive Knowledge and Entity Infrastructure for enterprise data representations.
• Scale Reliability and Performance through observability and capacity planning.
• Provide Technical Leadership across Search Infrastructure, Ranking, ML, and Platform teams.

Skills

Distributed systems

Search platforms

Technical leadership

Architectural decisions

Operational excellence

AI-powered search

Education

BS/MS in Computer Science

PhD is a plus

Tools

Lucene

Elasticsearch

OpenSearch

Solr

Job description

ServiceNow is seeking a Senior Staff Software Engineer for Agentic Search Infrastructure to lead the design, development, and operation of core search platforms that empower AI agents across diverse enterprise data sources.

You will drive architectural decisions, mentor engineers, and collaborate with ML, ranking, and platform teams to deliver scalable, cost-efficient search capabilities at scale.