Senior SRE & Observability Lead

First Citizens Bank; Phoenix (AZ); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Benefits program

Job summary

First Citizens Bank is seeking a Senior Site Reliability Engineer to join the Enterprise Observability and SRE team in Phoenix. You will drive reliability, observability, and automation across critical platforms, partnering with development, cloud, security, and production teams.

The role focuses on reliability standards, monitoring strategies, and proactive risk reduction in a large financial services environment with emphasis on ownership and operational excellence.

Qualifications

• Bachelor's degree in CS/Engineering/IT or equivalent experience.
• 7+ years of experience in SRE/DevOps/Platform/Infrastructure engineering.
• Experience supporting mission-critical production environments.
• Hands-on experience with observability platforms (Dynatrace, Splunk, Datadog).
• Strong understanding of APM, distributed tracing, log analytics, and infrastructure monitoring.
• Experience with AWS, Azure, or GCP.

Responsibilities

• Design, implement, and maintain highly available, scalable platforms.
• Manage SLIs, SLOs, and error budgets for critical services.
• Lead reliability reviews and drive root cause analysis for incidents.
• Develop monitoring, alerting, and dashboard strategies; improve visibility into health and performance.
• Automate operations; enhance CI/CD processes; support IaC and automation-first models.
• Lead engineering teams; promote ownership and continuous improvement.

Skills

Site Reliability Engineering

DevOps

Cloud platforms

Observability

Automation scripting

Incident management

Education

Bachelor's degree (CS/Engineering/IT)

Tools

Dynatrace

Splunk

Datadog

Job description

First Citizens Bank is seeking a Senior Site Reliability Engineer to join the Enterprise Observability and SRE team in Phoenix. You will drive reliability, observability, and automation across critical platforms, partnering with development, cloud, security, and production teams.

The role focuses on reliability standards, monitoring strategies, and proactive risk reduction in a large financial services environment with emphasis on ownership and operational excellence.