Senior SRE Lead: Reliability, Observability & Automation

First Citizens Bank; Dallas (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

First Citizens Bank is seeking a Senior Site Reliability Engineer to join the Enterprise Observability and SRE team in Dallas. You will design, implement, and maintain highly available platforms, manage SLI/SLOs, and drive proactive reliability improvements across critical services.

You will lead monitoring strategies, automate toil, and collaborate with application, cloud, security, and production teams to raise operational excellence and reduce incidents.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 7+ years of SRE/DevOps/Platform Engineering experience in production environments.
• Hands-on with observability and monitoring platforms (Dynatrace, Splunk, Databahn).
• Strong understanding of APM, distributed tracing, log analytics, and infrastructure monitoring.
• Experience with AWS, Azure, or Google Cloud Platform; scripting and automation proficient.

Responsibilities

• Design, implement, and maintain highly available, scalable platforms.
• Manage SLIs/SLOs and error budgets for critical services.
• Lead reliability reviews and drive post-incident RCA actions.
• Develop monitoring strategies, dashboards, alerts, and synthetic tests.
• Embed observability in the SDLC and partner with cross-functional teams.
• Automate toil and improve CI/CD for deployment reliability.
• Participate in incident management and drive MTTR reductions.
• Provide technical leadership and mentoring across the org.

Skills

SRE & DevOps

Production environments

APM & Observability

Scripting & Automation

Troubleshooting

Analytical thinking

Problem solving

Financial sector experience

Cross-team collaboration

OpenTelemetry

Education

Bachelor's degree in Computer Science / Engineering / Information Technology or equivalent

Tools

Dynatrace

Splunk

Databahn

Datadog

AWS

Azure

GCP

Kubernetes

CI/CD tooling

OpenTelemetry

Job description

First Citizens Bank is seeking a Senior Site Reliability Engineer to join the Enterprise Observability and SRE team in Dallas. You will design, implement, and maintain highly available platforms, manage SLI/SLOs, and drive proactive reliability improvements across critical services.

You will lead monitoring strategies, automate toil, and collaborate with application, cloud, security, and production teams to raise operational excellence and reduce incidents.