Senior SRE Incident Commander — Remote

Truelogic Software LLC

New York (NY)

Hybrid

MXN 2,161,000 - 3,241,000

Full time

3 days ago

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Benefits offered by this job

100% Remote Work

USD Pay

Paid Time Off

Autonomy

Job summary

Truelogic Software LLC is seeking a Site Reliability Operations specialist to ensure 24/7 stability of internal IT infrastructure and mission-critical back-end systems. This role balances incident command, technical troubleshooting, project leadership, and stakeholder communication.

Responsibilities include leading incident response, producing RCAs, and improving observability with AWS CloudWatch/New Relic.

Qualifications

5+ years of experience in Windows and Linux environments with proven troubleshooting capabilities.
Strong knowledge of monitoring tools like AWS CloudWatch, New Relic, Nagios, SumoLogic.
Practical experience with CI/CD tools (Jenkins, GitLab) and backup tools (CommVault, AWS Backup).

Responsibilities

Lead incident response as Incident Commander, coordinating teams, communications, and service restoration
Produce executive-level incident reports, run RCAs, and drive continuous improvement
Monitor and improve observability using tools like AWS CloudWatch and New Relic, reducing alert noise and gaps
Provide hands‑on system support across Linux and Windows environments, including complex infrastructure issues
Manage and execute deployments via Jenkins, GitLab, or similar CI/CD platforms
Own infrastructure initiatives such as migrations, upgrades, and process improvements
Enforce change management and risk assessment for production changes
Maintain documentation and SOPs, acting as a key liaison between engineering teams and external vendors
On‑call rotation: 1-week rotation, subject to critical incident call‑ins between 6:00 PM and 6:00 AM PT.