SRE Lead: Critical Incident Response (Remote)

Liftlab, Inc.; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

LiftLab, Inc. is seeking a Senior Site Reliability Engineer to join the Critical Incident Response team, leading rapid response to production-critical incidents across the multi-tenant platform.

The role collaborates with the Critical Incident Manager and Principal Data Engineer to drive incidents to resolution, implement postmortems, and strengthen platform reliability. Strong SQL/Python and cloud experience (AWS/Azure) are required, with US-hours coverage and mentorship responsibilities.

Qualifications

• 6-9 years in SRE, production support, or platform engineering, including incident management.
• Strong SQL and Python; experience with monitoring/alerting tools and cloud platforms (AWS/Azure).
• Proven experience leading production incident response in a SaaS or multi-tenant environment.

Responsibilities

• Lead the technical response to P0/P1 production incidents, coordinating investigation and resolution across teams.
• Make time-critical decisions (rollback vs. forward-fix) and drive incidents to resolution within SLA.
• Own root-cause analysis and postmortems, and assign and track follow-up action items.
• Build and maintain monitoring, alerting, and on-call processes to detect and prevent incidents.
• Author and improve incident runbooks, escalation paths, and severity classification.
• Provide US-hours coverage for rapid response and mentor junior incident engineers.

Skills

SQL

Python

Incident management

Monitoring & alerting

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

AWS

Azure

Monitoring tools

Job description

LiftLab, Inc. is seeking a Senior Site Reliability Engineer to join the Critical Incident Response team, leading rapid response to production-critical incidents across the multi-tenant platform.

The role collaborates with the Critical Incident Manager and Principal Data Engineer to drive incidents to resolution, implement postmortems, and strengthen platform reliability. Strong SQL/Python and cloud experience (AWS/Azure) are required, with US-hours coverage and mentorship responsibilities.