Senior SRE Engineer — Incident & Platform Reliability

GEICO; Bethesda (MD); Hybrid; USD 110,000 - 215,000; Full time

Job summary

GEICO is seeking a Senior Engineer for the Technology Operations Center in Bethesda, MD (also Richardson, TX) to design, build, and operate enterprise-grade incident management platforms. This role emphasizes on-call leadership, automation, and scalable data pipelines to improve reliability across critical services.

You will lead technical decisions, mentor teams, and collaborate with SRE, security, and infrastructure partners to ensure production readiness and rapid incident response across

Qualifications

• Hands-on proficiency in multiple languages, including Go, Java, Python, or C#, for building production-grade full stack applications on Kubernetes and serverless technologies such as KNative in Azure and AWS.
• Experience with SQL and NoSQL technologies and cloud-native services for storing and analyzing incident data.
• Experience with building and using data pipelines, analytics, and dashboards for operational metrics, trends, and KPIs using technologies such as Spark, Trino, Grafana, Superset, or Power BI.
• Experience with OpenTelemetry and observability platforms such as Grafana, Datadog, Splunk, or Azure Monitor.
• Experience with incident management platforms such as PagerDuty.
• Proficiency with AI-assisted development processes and tools such as Claude Code, Cursor, and GitHub Copilot.
• Experience improving incident, post-incident review, or reliability processes through automation, data, and cross-team collaboration.
• Strong understanding of observability, reliability engineering, incident management, and post-incident improvement practices.
• Experience supporting incident response and high-severity production incidents in complex environments.
• Strong software engineering fundamentals and system design skills, with experience building reliable production systems.
• Ability to contribute to technical design and architecture decisions in complex distributed systems.
• Strong communication skills and the ability to support engineering teams and present findings clearly to leadership.

Responsibilities

• Build and Operate Enterprise-Critical Platforms: Design, develop and operate automation, self-service tools, dashboards, and data pipelines that automate and scale our incident management, on-call, paging and troubleshooting processes.
• Serve as a Technical Leader During Incidents: Act as a technical leader during high-severity incidents, bringing sound technical judgment, system-level problem solving, and calm execution under pressure.
• Contribute to Technical Direction and Engineering Culture: Participate in design and architecture reviews across teams, align tooling with reliability goals, mentor engineers, and promote ownership and continuous improvement.
• All our senior technologists take an active role in leading and managing high-severity incidents requiring strong technical judgment, clear communication, and calm execution under pressure.
• All our engineers have on-call responsibilities as part of a 24x7 rotation supporting incident response and production support for mission-critical platforms and processes they build and operate.

Skills

Go

Java

Python

C#

Kubernetes

Serverless

Azure

AWS

Observability

Incident management

Post-incident analysis

Education

Bachelor's degree in Computer Science or equivalent

Tools

KNative

Grafana

Datadog

Splunk

Azure Monitor

PagerDuty

Spark

Trino

Power BI

GitHub Copilot

Job description

GEICO is seeking a Senior Engineer for the Technology Operations Center in Bethesda, MD (also Richardson, TX) to design, build, and operate enterprise-grade incident management platforms. This role emphasizes on-call leadership, automation, and scalable data pipelines to improve reliability across critical services.

You will lead technical decisions, mentor teams, and collaborate with SRE, security, and infrastructure partners to ensure production readiness and rapid incident response across