Senior SRE & Automation Lead — Observability & AI

AT&T; Dallas (TX); On-site; USD 141,300 - 237,400; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off

Paid Parental Leave

Paid Caregiver Leave

Disability Benefits

Life Insurance

Employee discounts

Job summary

AT&T is seeking a Lead Software Engineer for the Software Reliability Engineering (SRE) Onboarding and Automation team. You will drive onboarding automation, enhance observability integrations, and deliver intelligent solutions for client support, onboarding management, and outage prevention.

You will shape how teams interact with the observability platform, using automation to boost efficiency, reduce overhead, and enable faster, smarter issue resolution.

Qualifications

• 5+ years of experience in software engineering, automation, or platform development.
• Strong programming skills in Java (preferred) or similar backend technologies.
• Experience building APIs, microservices, and scalable backend systems.
• Hands-on experience with CI/CD pipelines, DevOps practices, and Cloud architecture.
• Familiarity with observability tools.

Responsibilities

• Design and implement scalable automation solutions to eliminate manual steps in onboarding workflows.
• Enhance and maintain the SRE Intake platform with a focus on usability, performance, and extensibility.
• Continuously explore and evaluate new technologies—such as LLMs, agents, and the latest Azure features—to address business challenges.
• Become Observability expert to facilitate early detection and issues resolution.
• Collaborate with client teams to build customized dashboards and monitors.

Skills

Java

CI/CD

Observability

Automation

AI/ML

Tools

Azure

LLMs

Job description

AT&T is seeking a Lead Software Engineer for the Software Reliability Engineering (SRE) Onboarding and Automation team. You will drive onboarding automation, enhance observability integrations, and deliver intelligent solutions for client support, onboarding management, and outage prevention.

You will shape how teams interact with the observability platform, using automation to boost efficiency, reduce overhead, and enable faster, smarter issue resolution.