Senior Splunk ITSI & SRE Observability Architect (Hybrid)

Cognizant; Bridgewater (MA); Hybrid; USD 65,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior Observability Architect (Splunk ITSI & SRE) for a hybrid role in Bridgewater, NJ. You will design end-to-end alert strategies, architect IT service monitoring, and drive continual service improvement across insurance processes.

You will build advanced dashboards, refine alert thresholds, and guide data onboarding for logs, metrics, and traces to support KPI reporting and regulatory needs. Collaboration with cross-functional teams is essential.

Qualifications

• Extensive experience designing alert configuration strategies.
• ITSM KPI measurement to drive service improvements.
• Proficiency with dashboards and reporting for technical/business stakeholders.
• Hands-on AEM app performance monitoring.
• Expertise in Splunk ITSI service modeling and KPIs.
• SRE monitoring with Splunk implementations for reliability.
• Understanding of property and casualty insurance processes.

Responsibilities

• Design end-to-end alert strategies to detect service issues and reduce disruptions.
• Architect integrated IT service monitoring aligned with ITSM KPIs.
• Analyze incident trends and drive improvements in observability to boost user experience.
• Create dashboards and reports translating metrics into insights for stakeholders.
• Configure AEM app monitoring to track performance, errors, and resource use.
• Model Splunk ITSI services with entities and KPIs for insurance processes.
• Apply SRE practices to ensure reliable monitoring across hybrid environments.
• Collaborate with product and operations to translate business needs into scalable monitoring.

Skills

Alert configuration strategy

ITSM KPI measurement

Observability metrics analysis

Dashboards & reporting

AEM performance monitoring

Splunk ITSI modeling

SRE with Splunk

Insurance domain knowledge

Hybrid collaboration

Stakeholder communication

Tools

Splunk

AEM monitoring

Job description

Cognizant is seeking a Senior Observability Architect (Splunk ITSI & SRE) for a hybrid role in Bridgewater, NJ. You will design end-to-end alert strategies, architect IT service monitoring, and drive continual service improvement across insurance processes.

You will build advanced dashboards, refine alert thresholds, and guide data onboarding for logs, metrics, and traces to support KPI reporting and regulatory needs. Collaboration with cross-functional teams is essential.