Senior Vice President, Production Services Application Support
BNY
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Job summary
BNY is seeking an SVP for Production Services Application Support in New York. The role focuses on strengthening incident, problem, change and escalation processes, reducing operational risk while leading a global production services team across regions.
You will drive automation, observability, and proactive remediation, partnering with engineering, business, and operations to deliver reliable services and governance for mission-critical platforms.
Qualifications
- Bachelor's degree in computer science or related discipline, or equivalent work experience.
- 12+ years of diverse IT experience, preferably in securities/financial services.
- Strong written and oral communication skills.
Responsibilities
- Strengthen incident, problem, change, and escalation management processes to reduce recurrent issues.
- Lead a high-performing global production services organization with regional delivery.
- Drive automation, observability, and AI solutions to improve productivity and service quality.
- Establish governance and credible partnerships with engineering, business, and operations teams.
- Improve service reliability and platform stability with measurable SLA improvements.
Skills
Education
Tools
Job description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Production Services Application Lead to join our Execution Services (Fixed Income / FX) teams. This role is in New York
- Operational discipline and risk reduction: Strengthen the incident, problem, change, and escalation management processes, reducing repeat issues, audit findings, control gaps, and operational risk.
- Team and organizational leadership: continue to build and lead a high-performing global production services organization, with strong talent development, clear accountability, effective succession planning, and consistent execution across regions.
- Continuous improvement and automation and AI solutions: Drive productivity and service quality gains through automation, observability, process simplification, and proactive identification/remediation of systemic issues.
- Establish stakeholder confidence and business partnership: Establish credibility with engineering, business, and operations stakeholders by providing clear governance, transparent communication, and dependable support for business-critical services.
- Service reliability and platform stability: You will be measured on improvement in availability, resiliency, SLA performance, incident reduction, and faster restoration of service for critical platforms.
- Extensive leadership experience in global production services / application support, with responsibility for large-scale, mission-critical platforms across multiple regions, including follow-the-sun support models and geographically distributed teams.
- Proven experience leading incident, problem, and change management functions, with a strong track record of improving platform stability, reducing recurring issues, and driving disciplined service recovery in high-pressure environments.
- Deep technical and operational experience across production environments, including monitoring, observability, resiliency, automation, infrastructure, middleware, cloud, and application support within complex enterprise ecosystems.
- Demonstrated ability to lead senior stakeholders and drive strategic service improvements, including operating model transformation, governance, risk and control oversight, workforce planning, and execution against reliability, availability, and service performance objectives.
- Hands on experience with Windows and Linux Operating systems, SSSDLC & CICD pipelines, messaging platforms including Kafka and MQ. JAVA, Python and other scripting languages.
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 12+ years of diverse experience in multiple areas of information technology required experience in the securities or financial services industry is a plus. Strong written and oral communication skills
BNY Newsroom
BNY LinkedIn
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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