Senior Specialist, Enterprise CRM Product Owner

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 110,000 - 140,000; Full time

Job summary

BNY Mellon is seeking a Senior Specialist, Enterprise CRM Product Owner to join the Client Service team in Pittsburgh, PA. You will partner with business stakeholders, product leaders, and technology teams to define enhancements for the global CRM platform, manage backlogs, and drive Agile delivery.

The role focuses on improving client and employee experiences through scalable CRM solutions. The ideal candidate brings 3-5+ years in enterprise software or CRM environments, strong communication

Qualifications

• Bachelor's degree requirement in business/tech/IS.
• 3-5+ years supporting enterprise software platforms and CRM systems.
• Experience gathering requirements and prioritizing with technical teams.
• Strong communication and stakeholder management skills.
• Experience in Agile environments and backlog management.
• CRM platforms experience or business process transformation preferred.

Responsibilities

• Partner with business stakeholders, product leaders, and technology teams to define and deliver enhancements.
• Lead requirements gathering, process analysis, and user story development for enterprise platform initiatives.
• Manage and refine product backlogs, support prioritization, release planning, and Agile delivery.
• Collaborate with engineering teams to ensure solutions are designed, tested, and implemented.
• Analyze user feedback and platform usage trends to improve user experience and adoption.
• Translate business needs into scalable technology solutions.

Skills

CRM systems experience

Agile delivery

Communication skills

Stakeholder management

Problem-solving

Education

Bachelor's degree in Business Administration/Technology/Information Systems

Job description

We're seeking a future team member for the role of Senior Specialist, Enterprise CRM Product Owner to join our Client Service team. This role is located in Pittsburgh, PA.

Job Summary

We are seeking a Senior Specialist to join the Enterprise CRM (ECRM) product team at BNY. This role plays a key part in the evolution of a global enterprise platform, partnering closely with business stakeholders, product leaders, and technology teams to deliver solutions that enhance client and employee experiences. The Senior Specialist will contribute across the product lifecycle, including requirements discovery, backlog management, Agile delivery, stakeholder engagement, user adoption, and continuous platform improvement. The ideal candidate combines strong business acumen with a passion for technology and is capable of independently driving initiatives from concept through implementation while ensuring alignment with strategic business objectives.

In this role, you will:

• Partner with business stakeholders, product leaders, and technology teams to define and deliver enhancements that drive business value
• Lead requirements gathering, process analysis, and user story development for enterprise platform initiatives
• Manage and refine product backlogs, supporting prioritization, release planning, and Agile delivery activities
• Collaborate with engineering teams to ensure solutions are successfully designed, tested, and implemented
• Analyze user feedback and platform usage trends to identify opportunities to improve user experience and adoption
• Serve as a trusted partner in translating business needs into scalable technology solutions

To be successful in this role, we are seeking:

• Bachelor's degree in Business Administration, Technology, Information Systems, or a related discipline
• 3-5+ years of experience supporting enterprise software platforms, digital products, CRM systems, or technology-enabled business processes
• Demonstrated experience gathering requirements, managing priorities, and partnering with technical teams to deliver business solutions
• Strong communication, stakeholder management, and problem-solving skills
• Experience working in Agile environments, including backlog management and iterative delivery
• Experience with CRM platforms, product management practices, or business process transformation preferred