CONFIDENTIAL: Product Manager- Salesforce CRM

Intepros; United States; On-site; USD 110,000 - 165,000; Full time

Job summary

Intepros is seeking an experienced Product Manager to own the Salesforce CRM platform, directing delivery across business development, client engagements, talent management, placements, invoicing, and reporting.

You will act as the day-to-day product authority, translate complex processes into actionable requirements, and collaborate with engineering and stakeholders to deliver scalable, value-driven solutions in an Agile environment.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 4–8 years in product management or related enterprise tech role.
• Hands-on Salesforce CRM knowledge including data models, workflows, reporting, integrations.
• Experience translating complex requirements into user stories and acceptance criteria.
• Strong Agile, backlog management, and cross-functional delivery.

Responsibilities

• Own and prioritize the Salesforce product backlog across value, user needs, and dependencies.
• Translate business requirements into clear user stories, flows, and acceptance criteria.
• Serve as Product Owner within an Agile delivery team and guide day-to-day direction.
• Collaborate with engineering, architecture, and design through discovery, development, testing, and release.
• Lead backlog refinement, acceptance testing, and release planning with stakeholders.
• Develop knowledge of Salesforce-driven business processes (BD, client engagements, talent and placements, invoicing, reporting).
• Identify workflow bottlenecks and opportunities to improve platform functionality and UX.
• Evaluate proposed changes and their impact on integrations, data flows, and financial reporting.
• Partner with technical teams on integrations, APIs, data mapping, synchronization, and governance.
• Identify risks and dependencies that could affect delivery or operations.
• Align priorities with Product, Technology, Operations, Finance and other functions.
• Communicate priorities, timelines, trade-offs, risks, and progress clearly to all stakeholders.
• Drive continuous platform improvements based on user feedback and evolving needs.

Skills

Salesforce CRM

Agile methodologies

Jira

Confluence

Aha!

Education

Bachelor's degree

Tools

Jira

Confluence

Aha!

Job description

We are seeking an experienced Product Manager to lead product ownership and delivery for a Salesforce CRM platform supporting a dynamic, talent-focused business. This platform enables critical business processes across business development, client engagements, talent and job management, placements, financial operations, and invoicing.

The Product Manager will serve as the day-to-day product authority and act as Product Owner within the delivery team. This individual will be responsible for understanding business needs, defining product requirements, prioritizing the product backlog, and partnering with engineering and business stakeholders to deliver scalable solutions that drive measurable value.

The ideal candidate brings strong Salesforce CRM expertise, experience managing complex enterprise platforms, and the ability to translate interconnected business processes into actionable product requirements.

Responsibilities

• Own and prioritize the Salesforce product backlog, balancing business value, user needs, technical dependencies, and strategic priorities.
• Translate complex business requirements and workflows into clear product requirements, user stories, process flows, and acceptance criteria.
• Serve as Product Owner within an Agile delivery team, providing day-to-day product direction and supporting successful execution.
• Collaborate with engineering, architecture, and design teams throughout discovery, solution development, testing, and release.
• Lead backlog refinement, acceptance testing, release planning, and stakeholder demonstrations.
• Develop a comprehensive understanding of business processes supported by Salesforce, including business development, client engagement, talent management, placements, invoicing, and reporting.
• Identify workflow challenges, process inefficiencies, and opportunities to enhance platform functionality and user experience.
• Evaluate proposed product changes and their downstream impacts on integrated systems, data flows, financial processes, and reporting.
• Partner with technical teams on system integrations, APIs, data mapping, synchronization, and data governance.
• Proactively identify and manage product risks, dependencies, and constraints that could impact delivery or business operations.
• Collaborate with stakeholders across Product, Technology, Operations, Finance, and other business functions to align priorities and drive product decisions.
• Communicate product priorities, delivery timelines, trade-offs, risks, and progress to technical and non-technical stakeholders.
• Drive continuous platform improvement based on user feedback, operational needs, and evolving business priorities.

Required Qualifications

• Bachelor's degree in a relevant field or equivalent professional experience.
• 4–8 years of experience in Product Management, Product Ownership, CRM platform management, or a related enterprise technology role.
• Strong hands-on knowledge of Salesforce CRM, including data models, workflows, configuration, reporting, and integrations.
• Proven experience translating complex business requirements into actionable user stories, acceptance criteria, and product deliverables.
• Strong understanding of Agile methodologies, software development lifecycles, backlog management, and cross-functional product delivery.
• Experience working with CRM integrations and enterprise data flows, including APIs, data mapping, synchronization, and system dependencies.
• Knowledge of CRM data quality and governance principles, including hierarchy management, duplicate management, and master/reference data.
• Strong analytical and problem-solving skills with the ability to navigate complex business workflows and competing priorities.
• Excellent communication and stakeholder management skills, with experience collaborating across business and technical teams.
• Proficiency with product management and collaboration tools such as Jira, Confluence, and Aha!

Preferred Qualifications

• Experience managing Salesforce platforms within recruiting, staffing, professional services, talent management, or related industries.
• Familiarity with Bullhorn, Jobscience, or comparable CRM/Applicant Tracking Systems (ATS).
• Understanding of recruiting and talent management workflows, including candidate management, job requisitions, applications, placements, and client engagements.
• Experience with platforms supporting billing, invoicing, financial reporting, or related financial operations.
• Experience managing enterprise products with multiple system integrations and complex organizational dependencies.
• Familiarity with SAFe or other scaled Agile frameworks

Ideal Candidate Profile

The successful candidate will be a proactive, business-focused Product Manager who combines technical understanding with strong product ownership and execution skills. They should be comfortable navigating complex enterprise systems, collaborating with diverse stakeholders, and balancing immediate business needs with long-term platform improvements.

This individual will demonstrate strong accountability, attention to detail, adaptability, and the ability to drive product initiatives from initial discovery through successful delivery.