Senior Solutions Support Engineer - Cloud, Kubernetes & AI Security

Visa Hunt; United States; On-site; USD 128,000 - 176,000; Full time

Job summary

Wiz is hiring a Senior Solutions Support Engineer to join a global team handling technical customer support for the Wiz product line. You will troubleshoot issues, mentor teammates, and contribute to training materials while scaling the support operation with automation.

You must have 7+ years in technical support, 3+ years with cloud platforms (Azure/AWS/GCP), and 2+ years Kubernetes. US residency required; base salary range is listed.

Qualifications

• 7+ years of hands‑on, technical experience in customer support or related role.
• 3+ years of experience with Cloud technologies (Azure, AWS, GCP).
• 2+ years of hands on experience with Kubernetes (AKS/GKS/EKS).
• Experience reading or debugging code in Java, Python, Shell, JavaScript, JSON.

Responsibilities

• Own, troubleshoot and resolve customer technical issues for Wiz products.
• Mentor team members on case management and technical upskilling.
• Publish training content and contribute to knowledge base.
• Participate in on-call rotation for after-hours support.
• Create and coordinate incident management requests with product/engineering.
• Design scalable solutions through automations to improve support.

Skills

Cloud technologies

Kubernetes

Java

Python

Shell

JavaScript

Linux CLI

Tools

Linux

CLI

JSON

Job description

Wiz is hiring a Senior Solutions Support Engineer to join a global team handling technical customer support for the Wiz product line. You will troubleshoot issues, mentor teammates, and contribute to training materials while scaling the support operation with automation.

You must have 7+ years in technical support, 3+ years with cloud platforms (Azure/AWS/GCP), and 2+ years Kubernetes. US residency required; base salary range is listed.