Senior Solutions Engineer, ITSM

Atlassian; United States; On-site; USD 101,000 - 157,000; Full time

Benefits offered by this job

Health coverage

Paid volunteer days

Wellness resources

Job summary

Atlassian is seeking a (Senior) Solutions Engineer ITSM/ESM to expand our enterprise footprint in Germany. You will work with enterprise sales and channel partners to understand customer needs, demonstrate value, support proofs of concept, and help close large deals.

German and English fluency and DACH market experience are highly valued. You’ll collaborate with cross-functional teams to map business pain points to Atlassian capabilities, deliver compelling demonstrations, and provide customer

Qualifications

• 4+ years of experience interacting with enterprise customers in a pre-sales or consulting capacity.
• Deep knowledge of the ITSM/ESM domain or AI capabilities related to service management.
• Fluency in German and English.
• Experience working with the DACH market and aligning technical solutions to business needs.

Responsibilities

• Work closely with cross-functional teams to drive the customer journey.
• Investigate and map client pain points to Atlassian capabilities.
• Partner with sales management to align the account plan and customer outcomes.
• Deliver compelling presentations, demonstrations, and proofs of concepts to customers and prospects.
• Collaborate with product management to gather and relay customer feedback.

Skills

Enterprise pre-sales experience

German language

English language

Cross-functional collaboration

Technical demos and POCs

Job description

We’re looking for a (Senior)Solutions Engineer ITSM/ESM to expand our growing business and team in Germany. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job.

In this role, you will:

• Work closely together with our cross-functional teams to drive the customer journey
• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
• Partner with sales management to align the overall account plan and customer outcomes
• Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers andprospect
• Work with product management to advance Atlassian’s product line and provide customer feedback

More about you

We’re looking for a dynamic, collaborative team member supporting the Atlassian values. Ideally you have 4 or more years of experience interacting with enterprise customers in a pre-sales or consulting capacity. You also have a proven track record of delivering successful customer outcomes with the ability to build trusted relationships with different stakeholders with the customer base. You preferably have a deep knowledge and understanding of the ITSM/ESM domain, or AI capabilities related to service management. You have been working extensively with the DACH market, and you speak German and English fluently. You’re equally comfortable in both a business and technical context. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.