Solutions Engineer, ITSM

Tech Sales Jobs; United States; Remote; USD 138,000 - 180,000; Full time

Benefits offered by this job

Health coverage

Volunteer days

Wellness resources

Job summary

Atlassian seeks an experienced pre-sales specialist to focus on ITSM offerings for enterprise clients in the United States. You will design, implement, and optimize ITSM solutions, collaborating with sales and cross-functional teams to map business and technical requirements to Atlassian capabilities.

You will deliver compelling presentations, demos, and proofs of concept to customers and prospects, while working with product management to incorporate customer feedback and advance Atlassian's

Qualifications

• 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity.
• Experience selling ITSM solutions and helping customers manage IT services.
• Creative problem solver who translates business problems into Atlassian solutions.
• Comfortable in both business and technical contexts with executives and technical audiences.
• Desire to learn, grow, give/receive feedback, and win for customers and Atlassian.
• Customer-centric mindset with a track record of executive relationship building.

Responsibilities

• Specialize in Atlassian's ITSM offerings to design, implement, and optimize enterprise solutions.
• Collaborate with cross-functional teams to drive the customer journey.
• Investigate and map client business/technical requirements to Atlassian capabilities.
• Partner with sales management to align account plans with customer outcomes.
• Deliver compelling presentations, demos, and proofs of concept to customers and prospects.
• Work with product management to gather feedback and advance Atlassian's product line.

Skills

Enterprise experience

Pre-sales experience

ITSM knowledge

Executive communication

Presentation skills

Cross-functional collaboration

Job description

In this role, you will:

• Specialize in Atlassian's ITSM offerings, leveraging expertise to design, implement, and optimize solutions that enhance service delivery and operational efficiency for enterprise customers

• Work closely together with our cross-functional teams to drive the customer journey

• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities

• Partner with sales management to align the overall account plan and customer outcomes

• Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers andprospect

• Work with product management to advance Atlassian's product line and provide customer feedback

Your Background:

• 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done.

• You have experience selling ITSM solutions, helping customers manage and deliver IT services.

• You're a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.

• You're equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.

• You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful.

• If you're looking to be a cog in the system, this job isn't for you.You've got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $137,703 - $179,779

Zone B: $124,200 - $162,150

Zone C: $114,300 - $149,225

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.