Senior Solutions Engineer, Commercial (Remote - US only)

IllTip; United States; A distancia; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

IllTip is seeking a customer-facing Solutions Engineer based in the United States to support AMER customers and internal partners. You will partner with sales and customer success to demonstrate how IllTip’s AI-enabled workspace solves real business problems and aligns with customer workflows.

You will lead discovery, run proof-of-value projects, and translate requirements into practical architecture and integration recommendations while communicating effectively with both business and technical

Formación

• Experience in a customer-facing technical role in software.
• Ability to lead discovery, live demos and solution conversations.
• Explain APIs, integrations, automation and data flows clearly.
• Strong presentation and executive communication skills.
• Structure ambiguous problems into practical recommendations.
• Experience with complex B2B SaaS evaluations is a plus.

Responsabilidades

• Lead technical discovery and tailored product demos with Account Executives and Success teams.
• Design and run proof-of-value and proof-of-concept projects.
• Translate stakeholder requirements into practical recommendations covering workflow design, reporting and lightweight technical architecture.
• Support live deals with integration discussions, data migration questions, security and process reviews, and RFP responses.
• Build custom reports, dashboards and demo environments that reflect real customer use cases.
• Work with Product, Engineering and Customer Success to remove blockers and improve the customer experience.

Conocimientos

Discovery & demos

Executive communication

Pre-sales experience

Stakeholder management

Herramientas

APIs

Integrations

Automation

Data flows

Descripción del empleo

Must be based in the US and able to work across US business hours (AMER customers and internal partners). This is a customer-facing technical role within the Solutions Engineering and Customer Enablement team at a fast-growing software company that builds a unified AI-enabled workspace combining task management, documents, chat, calendar and enterprise search. You will partner with sales and customer success to understand prospects' workflows and show how the product, its integrations and AI-enabled features solve real business problems. The company expects employees to use AI tools daily, and AI fluency is part of the hiring process.

Responsibilities

• Lead technical discovery and tailored product demos alongside Account Executives and Success teams.
• Design and run proof-of-value and proof-of-concept projects so buyers can validate fit, adoption and business impact.
• Turn stakeholder requirements into clear recommendations covering workflow design, reporting and lightweight technical architecture.
• Support live deals with integration discussions, data migration questions, security and process reviews, and RFP responses.
• Build custom reports, dashboards and demo environments that reflect real customer use cases.
• Work with Product, Engineering and Customer Success to remove blockers and improve the customer experience.

Requirements

• Experience in a customer-facing technical role in software, such as pre-sales, solutions engineering, sales engineering, technical consulting or implementation.
• Proven ability to lead discovery, live demos and solution conversations with both business and technical stakeholders.
• Comfort explaining APIs, integrations, automation, data flows and change management in plain, customer-friendly language.
• Strong presentation and executive communication skills.
• Ability to structure ambiguous problems into practical recommendations and next steps while managing multiple opportunities.
• Preferred: experience with complex B2B SaaS evaluations, proof-of-value work, business process mapping or integration platforms.

Applicants must be based in: United States.