Senior Solutions Engineer — Client-Facing Tech Liaison

Gen Digital Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Gen Digital Inc. seeks a Senior Solutions Engineer to act as the primary technical liaison between Sales, Partner Success, Product and Marketing, engaging directly with clients and directing go-to-market strategies for publishers, fintechs and banks.

You will orchestrate demonstrations, document best practices, and tailor technical solutions to meet client needs. You will accelerate adoption of Digital Marketplace Infrastructure as a client-facing member of the Revenue team, helping regional

Qualifications

• 7+ years in sales engineering or technical account management, preferably with financial institutions, enterprise tech or consulting firms.
• Ability to travel for in-person partner visits at a regular cadence, supporting Sales and Partner Solutions teams.
• Ability to present technical concepts to both technical and non-technical audiences.
• Experience creating and conducting product demonstrations and leading technical discussions with clients.
• Ability to understand customer requirements and translate them into technical solutions.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Strong technical project management skills to guide sales and onboarding process between Engine, its channel partners and end clients

Responsibilities

• Collaborate with Engine Sales, Partner Success, Product, and Marketing as well as working with marketplace partners.
• Travel with Sales and Partner Solutions and meet with prospects and partners, delivering value through in-person engagements.
• Conduct discovery with Sales and prospects to understand requirements and design solutions.
• Conduct product demonstrations and presentations to prospective clients, showcasing technical features and benefits.
• Support technical onboarding with detailed account plans and customized technical specifications, including on-site sessions.
• Serve as a technical expert during in-person sales meetings, addressing inquiries and providing insights into product fit.
• Assist with demo personalization to showcase value for each prospective Engine partner.
• Work with product teams to provide feedback on customer requirements and product features.
• Develop internal and external documentation around best practices and processes.
• Collaborate with marketing to develop product marketing materials and integration guides.
• Conduct training sessions for sales on product functionality and competitive positioning.
• Stay updated on industry trends and competitors; travel to conferences when required.

Skills

Sales engineering

Technical account management

Product demonstrations

Customer requirements analysis

Technical communication

Project management

Travel

Job description

Gen Digital Inc. seeks a Senior Solutions Engineer to act as the primary technical liaison between Sales, Partner Success, Product and Marketing, engaging directly with clients and directing go-to-market strategies for publishers, fintechs and banks.

You will orchestrate demonstrations, document best practices, and tailor technical solutions to meet client needs. You will accelerate adoption of Digital Marketplace Infrastructure as a client-facing member of the Revenue team, helping regional