Senior Solutions Engineer

Gen Digital Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Gen Digital Inc. seeks a Senior Solutions Engineer to act as the primary technical liaison between Sales, Partner Success, Product and Marketing, engaging directly with clients and directing go-to-market strategies for publishers, fintechs and banks.

You will orchestrate demonstrations, document best practices, and tailor technical solutions to meet client needs. You will accelerate adoption of Digital Marketplace Infrastructure as a client-facing member of the Revenue team, helping regional

Qualifications

• 7+ years in sales engineering or technical account management, preferably with financial institutions, enterprise tech or consulting firms.
• Ability to travel for in-person partner visits at a regular cadence, supporting Sales and Partner Solutions teams.
• Ability to present technical concepts to both technical and non-technical audiences.
• Experience creating and conducting product demonstrations and leading technical discussions with clients.
• Ability to understand customer requirements and translate them into technical solutions.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Strong technical project management skills to guide sales and onboarding process between Engine, its channel partners and end clients

Responsibilities

• Collaborate with Engine Sales, Partner Success, Product, and Marketing as well as working with marketplace partners.
• Travel with Sales and Partner Solutions and meet with prospects and partners, delivering value through in-person engagements.
• Conduct discovery with Sales and prospects to understand requirements and design solutions.
• Conduct product demonstrations and presentations to prospective clients, showcasing technical features and benefits.
• Support technical onboarding with detailed account plans and customized technical specifications, including on-site sessions.
• Serve as a technical expert during in-person sales meetings, addressing inquiries and providing insights into product fit.
• Assist with demo personalization to showcase value for each prospective Engine partner.
• Work with product teams to provide feedback on customer requirements and product features.
• Develop internal and external documentation around best practices and processes.
• Collaborate with marketing to develop product marketing materials and integration guides.
• Conduct training sessions for sales on product functionality and competitive positioning.
• Stay updated on industry trends and competitors; travel to conferences when required.

Skills

Sales engineering

Technical account management

Product demonstrations

Customer requirements analysis

Technical communication

Project management

Travel

Job description

About Gen

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.

When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.

If this sounds like you, we’d love you to be part of Gen.

About the Role

As a Senior Solutions Engineer, you will take on a pivotal role as the primary technical liaison between our Sales, Partner Success, Product and Marketing teams. Your focus will center on engaging directly with clients, driving go-to-market strategies, and collaborating with cross functional teams to cater to the needs of publishers, fintechs and banks. This entails orchestrating demonstrations, documenting best practices, and delivering tailored technical solutions to meet client requirements. You will play a critical role in accelerating the adoption of Digital Marketplace Infrastructure as a client facing member of the Revenue team. Together, we aim to empower regional and community banks, as well as credit unions, to thrive within the digital landscape.

Key Responsibilities:

• Collaborate with Engine Sales, Partner Success, Product, and Marketing as well as working with our marketplace partners
• Travel with Sales and Partner Solutions and meet with prospects and partners, delivering real value through in-person engagement in pitch meetings and business reviews.
• Conduct discovery with Sales and prospects to understand requirements and design solutions that align with the capabilities of our financial technology products.
• Conduct product demonstrations and presentations to prospective clients, showcasing the technical features and benefits of our solutions.
• Support technical onboarding with detailed account plans and customized technical specifications, including on-site enablement sessions.
• Serve as a technical expert during in-person sales meetings, addressing customer inquiries and providing insights into how our products can address their specific needs.
• Assist with demo personalization to showcase the value proposition and potential value for each prospective Engine partner.
• Work closely with product development teams to provide feedback on customer requirements and contribute to the enhancement of product features.
• Responsible for developing internal and external documentation around best practices and processes. Primarily focused on technical documentation for new products.
• Work with marketing to develop new product marketing materials around new GTM initiatives as well as technical documentation and integration guides
• Conduct training sessions for sales teams on product functionality, technical specifications, and competitive positioning.
• Stay updated on industry trends, competitor offerings, and emerging technologies to continuously enhance product knowledge and sales effectiveness. Includes traveling to conferences when required.

About You

• Minimum of 7 years of experience in a sales engineering or technical account management role, preferably with financial institutions, enterprise tech or consulting firms.
• Ability to travel for in-person partner visits at a regular cadence, supporting our Sales and and Partner Solutions teams.
• Proficiency in presenting technical concepts to both technical and non-technical audiences.
• Experience creating and conducting product demonstrations and leading technical discussions with clients.
• Ability to understand customer requirements and translate them into technical solutions.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Strong technical project management skills to guide sales and onboarding process between Engine, its channel partners and end clients
• Detail-oriented with strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.

What’s next:

• Recruiter Phone Screen
• Hiring Manager Interview
• Technical Interview

Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.