Solutions Engineer

AVG; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Gen is seeking a Solutions Engineer to serve as the primary technical liaison between our Sales, Partner Success, Product and Marketing teams. You will engage directly with clients, drive go-to-market strategies, and tailor technical solutions for publishers, fintechs and banks.

You will orchestrate demonstrations, document best practices, and develop tailored technical solutions to accelerate adoption of Digital Marketplace Infrastructure as a client-facing member of the Revenue team.

Qualifications

• 7+ years in a sales engineering or technical account management role.
• Strong project management to guide onboarding between Engine, partners and end clients.
• Proficiency in presenting technical concepts to both technical and non-technical audiences.
• Experience creating and conducting product demonstrations and leading technical discussions with clients.
• Ability to understand customer requirements and translate them into technical solutions.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Detail-oriented with strong problem-solving skills in a fast-paced environment.

Responsibilities

• Take on lead Solution Engineering role with Engine Sales, Partner Success Product and Marketing as well as working with our ecosystem partners and clients.
• Collaborate with sales teams to understand customer requirements and develop technical solutions that align with the capabilities of our financial technology products.
• Conduct product demonstrations and presentations to prospective clients, showcasing the technical features and benefits of our solutions.
• Support technical onboarding with detailed account plans and customized technical specifications.
• Serve as a technical expert during sales meetings, addressing customer inquiries and providing insights into how our products can address their specific needs.
• Customize proofs of concept (POCs) to showcase the value proposition and potential ROI for each client.
• Work closely with product development teams to provide feedback on customer requirements and contribute to the enhancement of product features.
• Responsible for developing internal and external documentation around best practices and processes, primarily focused on technical documentation for new products.
• Work with marketing to develop new product marketing materials around new GTM initiatives as well as technical documentation and integration guides.
• Assist in the preparation of technical proposals, responses to requests for proposals (RFPs), and compliance requests ensuring alignment with customer needs, regulation and technical specifications.
• Conduct training sessions for sales teams on product functionality, technical specifications, and competitive positioning.
• Stay updated on industry trends, competitor offerings, and emerging technologies to continuously enhance product knowledge and sales effectiveness.

Skills

Sales engineering

Technical communication

Product demonstrations

POC development

Documentation

RFP responses

Training

Cross-functional collaboration

Job description

About Gen:

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.

When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.

If this sounds like you, we’d love you to be part of Gen.

About the Role:

As a Solutions Engineer, you will take on a pivotal role as the primary technical liaison between our Sales, Partner Success, Product and Marketing teams. Your focus will center on engaging directly with clients, driving go-to-market strategies, and collaborating with cross functional teams to cater to the needs of publishers, fintechs and banks. This entails orchestrating demonstrations, documenting best practices, and delivering tailored technical solutions to meet client requirements. You will play a critical role in accelerating the adoption of Digital Marketplace Infrastructure as a client facing member of the Revenue team. Together, we aim to empower regional and community banks, as well as credit unions, to thrive within the digital landscape.

Key Responsibilities:

• Take on lead Solution Engineering role with Engine Sales, Partner Success Product and Marketing as well as working with our ecosystem partners and clients
• Collaborate with sales teams to understand customer requirements and develop technical solutions that align with the capabilities of our financial technology products
• Conduct product demonstrations and presentations to prospective clients, showcasing the technical features and benefits of our solutions
• Support technical onboarding with detailed account plans and customized technical specifications
• Serve as a technical expert during sales meetings, addressing customer inquiries and providing insights into how our products can address their specific needs
• Customize proofs of concept (POCs) to showcase the value proposition and potential ROI for each client
• Work closely with product development teams to provide feedback on customer requirements and contribute to the enhancement of product features
• Responsible for developing internal and external documentation around best practices and processes, primarily focused on technical documentation for new products
• Work with marketing to develop new product marketing materials around new GTM initiatives as well as technical documentation and integration guides
• Assist in the preparation of technical proposals, responses to requests for proposals (RFPs), and compliance requests ensuring alignment with customer needs, regulation and technical specifications
• Conduct training sessions for sales teams on product functionality, technical specifications, and competitive positioning
• Stay updated on industry trends, competitor offerings, and emerging technologies to continuously enhance product knowledge and sales effectiveness

About You:

• Minimum of 7 years of experience in a sales engineering or technical account management role, preferably with financial institutions, enterprise tech or consulting firms
• Strong project management skills to guide sales and onboarding process between Engine, its channel partners and end clients
• Proficiency in presenting technical concepts to both technical and non-technical audiences
• Experience creating and conducting product demonstrations and leading technical discussions with clients
• Ability to understand customer requirements and translate them into technical solutions
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders
• Detail-oriented with strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment

What’s next:

• Recruiter Phone Screen
• Hiring Manager Interview
• Technical Interview

Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.