Senior Delivery Solutions Engineer

Global-e; Culver City (CA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Bonus

Equity

Diversity and inclusion initiatives

Job summary

A leading global e-commerce platform is seeking a Senior Solutions Engineer to enhance client integration experiences. This role involves guiding clients through technical discussions and assisting with solution design and implementation. The ideal candidate will have 4+ years in a solutions engineering role, strong communication skills, and a technical background in systems integration and APIs. Join a diverse team where innovation and problem-solving are at the forefront of our success.

Qualifications

• 4 years' experience in solutions engineering or integration with direct client interaction.
• Strong ability to convey technical concepts to diverse audiences.
• Experience in eCommerce and Logistics/Operations is strong advantage.

Responsibilities

• Help clients understand the flexibility of Global-e’s platform.
• Identify key customer technical objections and develop strategy.
• Act as a technical focal point for integrating clients.
• Provide ongoing technical assistance to current partners.
• Participate in internal technical discussions and share feedback.

Skills

Solution design experience

Strong communication skills

Problem-solving abilities

Knowledge of RESTful services

Ability to learn new technologies

Multitasking in changing environments

Education

BA/BS/master's degree in computer science or technical field

Tools

SQL

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

We're looking for a skilled and enthusiastic Senior Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedback, inputs and requests back to the Product and R&D teams.

Responsibilities:

• Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks
• Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
• Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
• Provide ongoing education and technical assistance to current partners and integrate clients
• Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects - act as the Product’s and R&D’s teams mediator
• Take part in building best practices and supporting the broader team

Requirements:

• 4 years' experience in solution design / integration with direct client interaction, in SaaS-based environment - solutions engineer role preferred
• Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
• BA/BS/master's degree in computer science or another technical field
• Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
• Established problem-solving skills and troubleshooting abilities
• Willingness to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space; as well as
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce and Logistics/Operations environment is a strong advantage

Salary range: $140,000/yr - $160,000/yr base + Bonus + Equity

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.