Senior Solutions Engineer

Global Relay; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Subsidized meal program

In-house culinary team

401(k) retirement plan with company-mh

Job summary

Global Relay is seeking a Solutions Engineer to drive the technical side of the sales cycle for enterprise customers in New York.

You will deliver pre-sales, sales execution and post-sale support, lead PoCs, and run client-facing workshops, mapping client needs to our archiving, surveillance and analytics solutions. Strong SaaS sales experience and outstanding communication are required.

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in sales/solutions engineering, ideally in a SaaS environment.
• Experience in financial or regulatory technology is preferred but not required.
• Outstanding public speaking skills and professional business manner with the ability to establish relationships at executive business levels.
• Outstanding communication and organizational skills, with strong attention to detail.

Responsibilities

• Participates in discovery sessions with customers and prospects to understand their technical and business needs.
• Preparing and delivering highly tailored presentations (including custom demonstrations) that show deep understanding of the client's challenges and how our solutions map to them.
• Partner with Sales/CS, SME & Enterprise Services as the dedicated account team on any given opportunity.
• Develop and execute Proof of Concepts (PoCs) to demonstrate how our solutions meet customer requirements and add value.
• Support the building and maintaining demo environments.
• Acts as the technical expert and provide knowledgeable service during demonstrations of Global Relay products.
• Answering technical questions related to the software and how it fits into the prospect's existing ecosystem (i.e. hosting, security, integrations, etc.) and assisting in responding to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner.
• Be the point of contact for technical service escalation, including customer inquiries with respect to product, sales demos or other questions.
• Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners
• Work closely with Product Managers, representing the wider SE team to understand current offerings and roadmap, providing feedback and insights to inform product development
• Lead client-facing technical workshops and discovery sessions to map out workflows, integration paths, identify technical risks, and define best practices for solution deployment
• Participates in the development of technical account strategy with Business Development teams to identify opportunities for sales.

Skills

Public speaking

Communication

Sales/solutions engineering

CRM experience

Education

Undergraduate degree

Tools

Salesforce

CRM systems

Job description

Who we are

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Who we are

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

The Solutions Engineer drives the technical aspects of the sales execution for our customers, and provides technical pre-sales, sales execution and post-sales support.

Your responsibilities

• Participates in discovery sessions with customers and prospects to understand their technical and business needs.
• Preparing and delivering highly tailored presentations (including custom demonstrations) that show deep understanding of the client's challenges and how our solutions map to them
• Partner with Sales/CS, SME & Enterprise Services as the dedicated account team on any given opportunity
• Develop and execute Proof of Concepts (PoCs) to demonstrate how our solutions meet customer requirements and add value
• Support the building and maintaining demo environments
• Acts as the technical expert and provide knowledgeable service during demonstrations of Global Relay products.
• Answering technical questions related to the software and how it fits into the prospect's existing ecosystem (i.e. hosting, security, integrations, etc.) and assisting in responding to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner
• Be the point of contact for technical service escalation, including customer inquiries with respect to product, sales demos or other questions.
• Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners
• Work closely with Product Managers, representing the wider SE team to understand current offerings and roadmap, providing feedback and insights to inform product development
• Lead client-facing technical workshops and discovery sessions to map out workflows, integration paths, identify technical risks, and define best practices for solution deployment
• Participates in the development of technical account strategy with Business Development teams to identify opportunities for sales.

About you

• Undergraduate degree
• 5+ years of experience in sales/solutions engineering, ideally in a SaaS environment
• Experience in financial or regulatory technology is preferred but not required
• Outstanding public speaking skills and professional business manner with the ability to establish relationships at executive business levels.
• Outstanding communication and organizational skills, with strong attention to detail.
• Experience using SalesForce or other CRM system is highly desirable.

Compensation

Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.

For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!

Base salary range

$120,000—$180,000 USD

What you can expect

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, and the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.