Solutions Engineer - Enterprise

Global-e; Culver City (CA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Bonus

Equity

Job summary

A leading cross-border e-commerce platform is looking for a Solutions Engineer to support various teams and assist online retailers in expanding their business. You will lead technology integrations, provide solutions, and communicate technical concepts effectively. The ideal candidate has at least 3 years of experience in a SaaS environment and strong problem-solving skills. This role offers a competitive salary of $120k - $130k annually, plus bonus and equity.

Qualifications

• 3+ years experience in solution design/integration with direct client interaction.
• Strong communication skills to convey complex technical concepts.
• Previous experience in eCommerce and Logistics/Operations is an advantage.

Responsibilities

• Help clients understand the Global-e platform's features.
• Lead integration with logistics and ecosystem partners.
• Act as a technical focal point for client integrations.

Skills

Solution design

API implementation

Problem-solving

Communication skills

Technical presentation

Education

BA/BS/Master degree in Computer Science

Job description

Overview

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

We're looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Revenue, Project and Product teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e. The job will include leading the technology and integration tracks with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedbacks, inputs and requests back to the Product and R&D teams.

Responsibilities

• Help clients and integrated partners understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks
• Lead integrations with logistics and various ecosystem partners to provide out-of-the-box integration at scale for future brands
• Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
• Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects - act as the Product’s and R&D’s teams mediator

Requirements

• 3+ years experience in solution design / integration with direct client interaction, in SaaS-based environment - solutions engineer role preferred
• Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences
• BA/BS/Master degree in Computer Science or another technical field
• Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
• Established problem-solving skills and troubleshooting abilities
• Experience in close working interactions with distant teams
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce and Logistics/Operations environment is a strong advantage

Compensation

Compensation: $120 - 130k/yr + Bonus + Equity

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Company details

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Technology, Information and Internet