Senior Solutions Architect (US/Canada)

Sanity.io; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Job summary

Sanity.io is seeking a customer-facing architecture expert to help enterprise customers plan, implement, and achieve lasting value from a content operations platform. You’ll connect business goals to concrete implementation choices, while supporting onboarding, adoption, and account growth.

This remote role is open to candidates in the United States or Canada. You’ll run onboarding workshops, build strong relationships with customer technical and product stakeholders, explain platform features,

Qualifications

• Experience advising enterprise customers on technical implementation or solution architecture.
• Ability to communicate effectively with technical and product stakeholders.
• Strong workshop facilitation and relationship-building skills.
• Ability to translate customer goals into practical implementation guidance.
• Comfort supporting both existing customer relationships and sales opportunities.

Responsibilities

• Run onboarding workshops tailored to each customer’s needs and experience.
• Build relationships with customer technical and product stakeholders.
• Meet with customers to explain relevant platform features, answer questions, and help plan implementation.
• Facilitate discussions among editors, designers, and developers to support customer decisions.
• Work with account managers to identify expansion opportunities with existing customers.
• Contribute to the sales cycle for new accounts.

Skills

Enterprise advisory

Technical implementation

Solution architecture

Stakeholder communication

Workshop facilitation

Job description

Role overview

Help enterprise customers plan, implement, and get lasting value from a content operations platform. This customer-facing architecture role works with technical and product stakeholders to connect business goals to implementation choices, while supporting onboarding, ongoing adoption, and account growth.

Responsibilities

• Run onboarding workshops tailored to each customer’s needs and experience.
• Build relationships with customer technical and product stakeholders.
• Meet with customers to explain relevant platform features, answer questions, and help plan implementation.
• Facilitate discussions among editors, designers, and developers to support customer decisions.
• Work with account managers to identify expansion opportunities with existing customers.
• Contribute to the sales cycle for new accounts.

Requirements

• Experience advising enterprise customers on technical implementation or solution architecture.
• Ability to communicate effectively with technical and product stakeholders.
• Strong workshop facilitation and relationship-building skills.
• Ability to translate customer goals into practical implementation guidance.
• Comfort supporting both existing customer relationships and sales opportunities.

Benefits and work setup

• Remote position open to candidates in the United States or Canada.