Senior Solutions Architect - Bedrock Customer Success

Socket.dev; Seattle (WA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon seeks a Senior Solutions Architect to lead escalations and engagements across customers, shaping architecture and enabling teams. You will own complex problems end‑to‑end, guiding service groups to durable fixes that scale beyond a single customer.

You will craft design documentation and educational content, mentor others, and influence product roadmaps while maintaining high emotional intelligence in vulnerable customer moments.

Qualifications

• 8+ years in technology domains (software, cloud, systems, security, networking, data).
• 3+ years designing or consulting on applications/infrastructure.
• 10+ years IT development/consulting in software or Internet industries.

Responsibilities

• Lead high-impact customer escalations and troubleshoot critical issues.
• Own root-cause resolution and coordinate cross-team investigations.
• Drive fixes that scale for the entire customer base and track prioritization.
• Create customer-facing communications and post-incident RCAs and guides.
• Mentor teams and develop reusable internal mechanisms and playbooks.

Skills

Cloud architecture

Solutions design

Root-cause analysis

Cross-team leadership

Customer communication

Program delivery

Tools

SAP

Generative AI

Job description

Amazon seeks a Senior Solutions Architect to lead escalations and engagements across customers, shaping architecture and enabling teams. You will own complex problems end‑to‑end, guiding service groups to durable fixes that scale beyond a single customer.

You will craft design documentation and educational content, mentor others, and influence product roadmaps while maintaining high emotional intelligence in vulnerable customer moments.