Solutions Architect — AWS Bedrock Escalations

Socket.dev; Seattle (WA); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

RSUs

Comprehensive benefits

Job summary

Amazon is seeking a Solutions Architect for the AWS Bedrock Customer Success Engineering Escalations and Engagements Team (CSET-ENE) in Seattle, WA. This customer-facing role leads end-to-end investigations, prepares RCAs, and advises on architectures during vulnerable customer moments.

You will build internal tooling, contribute to knowledge bases, and mentor teammates while working closely with customers and internal teams.

Qualifications

• 2+ years of design, implementation, or consulting in applications and infrastructures experience.
• 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience.
• 10+ years of IT development or implementation/consulting in the software or Internet industries experience.

Responsibilities

• Own technical investigations for assigned escalations and engagements: gather evidence, form and test a hypothesis, and drive to a defensible root cause.
• Reproduce customer issues to validate root cause and mitigation.
• Take a well-formed problem statement to the service team — with the data that supports it — and follow it through to a fix or a documented decision.
• Support high-stakes engagements led by senior members of the team, and escalates proactively when risk, ambiguity, or customer sentiment exceeds your level.
• Resolve the root cause of difficult problems, whether the problem is the customer's or ours.

Skills

Solutions Architecture

Cloud computing

AWS technologies

Customer-facing

Tools

Python

Rust

TypeScript

Job description

Amazon is seeking a Solutions Architect for the AWS Bedrock Customer Success Engineering Escalations and Engagements Team (CSET-ENE) in Seattle, WA. This customer-facing role leads end-to-end investigations, prepares RCAs, and advises on architectures during vulnerable customer moments.

You will build internal tooling, contribute to knowledge bases, and mentor teammates while working closely with customers and internal teams.