Solutions Architect - AWS Bedrock Escalations & Engagements

Amazon Web Services (AWS); Seattle (WA); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

RSUs / Stock options

Comprehensive benefits

Job summary

Amazon Data Services, Inc. in Seattle, WA is seeking a Solutions Architect for the Bedrock Customer Success Engineering Escalations and Engagements Team. This customer-facing role tackles the most challenging points in a customer's journey with our services.

You will own end-to-end technical investigations, reproduce issues, and drive to root cause, while communicating clearly with customers. You will also write RCAs, run technical meetings, and build reusable tooling and knowledge content to

Qualifications

• 2+ years of design, implementation, or consulting in applications and infrastructures experience.
• 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience.
• 10+ years of IT development or implementation/consulting in the software or Internet industries experience.

Responsibilities

• Own technical investigations for assigned escalations and engagements: gather evidence, form and test a hypothesis, and drive to a defensible root cause rather than a plausible story.
• Reproduce customer issues to validate root cause and mitigation.
• Take a well-formed problem statement to the service team — with the data that supports it — and follow it through to a fix or a documented decision.
• Support high-stakes engagements led by senior members of the team, and scale proactively when risk, ambiguity, or customer sentiment exceeds your level.
• Resolve the root cause of difficult problems, whether the problem is the customer's or ours.
• Advise customers on current and planned architectures, best practices, and work-arounds to known issues, applying the trade-off reasoning behind each recommendation rather than reciting guidance.
• Reduce customer cases by owning the development, delivery, review, and maintenance of technical content: knowledge articles, best-practice guides, runbooks, demos, and documentation corrections.
• Feed every engagement back into the team's knowledge base so the next investigator does not start from zero.

Skills

Design and implementation experience

Cloud computing

IT development experience

Tools

AWS technologies

Job description

Amazon Data Services, Inc. in Seattle, WA is seeking a Solutions Architect for the Bedrock Customer Success Engineering Escalations and Engagements Team. This customer-facing role tackles the most challenging points in a customer's journey with our services.

You will own end-to-end technical investigations, reproduce issues, and drive to root cause, while communicating clearly with customers. You will also write RCAs, run technical meetings, and build reusable tooling and knowledge content to