Senior Solution Leader, Enterprise Tools & Platforms

Fidelity Information Services, LLC; Jacksonville (FL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Fidelity Information Services, LLC (FIS) seeks a role focused on shaping and building tools and agentic platforms within Professional Services. You will drive adoption and improve client experiences by partnering with engineering and business teams to define solutions and implement lean processes.

The position emphasizes collaboration, rapid feedback, and deployment support to enhance time to revenue and reduce operating costs while maintaining an inclusive, diverse work environment.

Qualifications

• Experience building enterprise tools and agentic platforms.
• A strong interest in using technology to solve practical, real-world problems.
• Strong communication skills, with experience partnering with engineering and business leaders.
• Experience working within agile software development processes.
• Experience using JIRA.

Responsibilities

• Lead the development and prioritization of functional requirements for tool and agentic platform development teams.
• Shape the vision for tool and agentic capabilities that support lean process development across Professional Services.
• Partner with engineering and business teams to define solution adoption goals.
• Lead feedback cycles, testing and deployment support to improve adoption and user experience.

Skills

Enterprise tools development

Agentic platforms

Agile collaboration

Tools

JIRA

Job description

Fidelity Information Services, LLC (FIS) seeks a role focused on shaping and building tools and agentic platforms within Professional Services. You will drive adoption and improve client experiences by partnering with engineering and business teams to define solutions and implement lean processes.

The position emphasizes collaboration, rapid feedback, and deployment support to enhance time to revenue and reduce operating costs while maintaining an inclusive, diverse work environment.