Principal, Solution Leader PS, Configuration Products : Enterprise tools and Agentic platforms

FIS INC (OLD FIS); Jacksonville (FL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

FIS in Jacksonville, FL is seeking a dynamic professional to lead the development and adoption of enterprise tools and agentic platforms within the Professional Services organization. You will help shape digital-first client engagement experiences and partner with engineering and business leaders to drive value across projects.

The role emphasizes collaboration, agile practices, and measurable impact on time-to-revenue and operating costs by delivering streamlined processes and user-friendly

Qualifications

• Experience building enterprise tools and agentic platforms.
• Strong interest in using technology to solve real-world business problems.
• Strong communication skills, with experience partnering with engineering and business leaders.

Responsibilities

• Provide leadership in writing and prioritizing functional requirements for tool and agentic development teams.
• Shape the vision for tool and agentic capabilities that support lean process development across Professional Services.
• Partner with teams on solution adoption objectives, including feedback collection, testing and deployment support.

Skills

Tool development

Platform design

Stakeholder collaboration

Tools

JIRA

Job description

Job Description Big ideas have the power to change industries. At FIS, we bring those ideas to life through technology, collaboration and a shared commitment to progress. Here, your perspective matters, your growth is supported, and your work helps move the financial world forward. Join FIS and make your mark on the future of financial technology.

Role location: Hybrid (three days in-office, two days virtual)

About the role

This individual will play a key role in shaping, building and driving adoption of enterprise tools and agentic platforms that enable new ways of working for the FIS Professional Services organization. This work will create innovative, digital-first experiences for client engagement at FIS. The successful candidate will use technology to solve practical, real-world challenges across Professional Services. Addressing these challenges can help improve time to revenue while enabling team members to focus on higher-value activities.

What you will be doing:

• Provide leadership in writing and prioritizing functional requirements for tool and agentic development teams.
• Shape the vision for tool and agentic capabilities that support lean process development across Professional Services.
• Partner with teams on solution adoption objectives, including feedback collection, testing and deployment support.

What you bring

• Experience building enterprise tools and agentic platforms.
• Strong interest in using technology to solve real-world business problems.
• Strong communication skills, with experience partnering with engineering and business leaders.

Preferred qualifications

• Experience working within agile software development processes.
• Experience working with JIRA.

The impact you’ll make

• Shape, build and execute new ways of working for FIS Professional Services.
• Create seamless, easy-to-understand client processes.
• Improve time to revenue for FIS products and reduce operating costs.

What we offer you

At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.

Here’s what else we offer:

• Opportunities to make an impact in fintech.
• Internal career growth opportunities.
• Personal and professional learning.
• Inclusive, diverse work environment.
• Resources to give back to your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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