Principal, Solution Leader PS : Enterprise tools and Agentic platforms

Fidelity Information Services, LLC; Jacksonville (FL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Fidelity Information Services, LLC (FIS) seeks a role focused on shaping and building tools and agentic platforms within Professional Services. You will drive adoption and improve client experiences by partnering with engineering and business teams to define solutions and implement lean processes.

The position emphasizes collaboration, rapid feedback, and deployment support to enhance time to revenue and reduce operating costs while maintaining an inclusive, diverse work environment.

Qualifications

• Experience building enterprise tools and agentic platforms.
• A strong interest in using technology to solve practical, real-world problems.
• Strong communication skills, with experience partnering with engineering and business leaders.
• Experience working within agile software development processes.
• Experience using JIRA.

Responsibilities

• Lead the development and prioritization of functional requirements for tool and agentic platform development teams.
• Shape the vision for tool and agentic capabilities that support lean process development across Professional Services.
• Partner with engineering and business teams to define solution adoption goals.
• Lead feedback cycles, testing and deployment support to improve adoption and user experience.

Skills

Enterprise tools development

Agentic platforms

Agile collaboration

Tools

JIRA

Job description

Job Description Big ideas have the power to change industries. At FIS, we bring those ideas to life through technology, collaboration and a shared commitment to progress. Here, your perspective matters, your growth is supported, and your work helps move the financial world forward. Join FIS and make your mark on the future of financial technology.

Role location: Hybrid (three days in-office, two days virtual)

About the role

In this role, you will help shape and build tools and agentic platforms for FIS Professional Services. You will also help teams adopt new ways of working. Your work will support simple, digital-first client experiences. You will use technology to solve real business problems. Your work will help improve time to revenue and allow teams to focus on higher-value tasks.

What you will be doing:

• Lead the development and prioritization of functional requirements for tool and agentic platform development teams.
• Shape the vision for tool and agentic capabilities that support lean process development across Professional Services.
• Partner with engineering and business teams to define solution adoption goals.
• Lead feedback cycles, testing and deployment support to improve adoption and user experience.

What you bring

• Required qualifications Experience building enterprise tools and agentic platforms.
• A strong interest in using technology to solve practical, real-world problems.
• Strong communication skills, with experience partnering with engineering and business leaders.
• Preferred qualifications Experience working within agile software development processes.
• Experience using JIRA.

The impact you’ll make

Shape, build and execute new ways of working for FIS Professional Services. Create seamless, easy-to-understand client processes. Help improve time to revenue for FIS products and reduce operating costs.

What we offer you

At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.

Here’s what else we offer:

• Opportunities to make an impact in fintech.
• Internal career growth opportunities.
• Personal and professional learning.
• An inclusive, diverse work environment.
• Resources to give back to your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

Other Conditions

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment

FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass