Senior Solution Engineer (Observability & Linux, North America, Remote)

VictoriaMetrics; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote-first

Flexible time off

Competitive base salary

Job summary

VictoriaMetrics is seeking a skilled presales/SRE professional to guide customers through complex observability challenges across Linux, cloud, hybrid, and on-prem environments. You will lead technical discovery, design solutions, and demonstrate implementations that instrument real workloads with metrics, logs, and traces to improve incident response.

Responsibilities include architectural recommendations, scalable agent deployment planning, and collaboration with product teams to feed customer

Qualifications

• 5+ years in presales, SRE, DevOps, or systems engineering with complex sales cycles.
• Strong Linux troubleshooting skills and command-line diagnostics.
• Deep understanding of observability across logs, metrics, and traces and incident resolution.

Responsibilities

• Assess customers’ observability needs with enterprise sales teams.
• Recommend architectures for varied infrastructures and explain enterprise capabilities.
• Design demos/PoCs using real workloads and OpenTelemetry collectors.
• Plan scalable deployment of agents/collectors across Kubernetes, VMs, and bare-metal.
• Translate customer needs into technical feedback for product/engineering.
• Create technical materials like guides, scripts, dashboards, and white papers.

Skills

Linux troubleshooting

Observability across logs metrics and

Bash scripting

Python/Go/Ruby

OpenTelemetry

PromQL

Docker

Kubernetes (nice to have)

Tools

OpenTelemetry

PromQL

Docker

Kubernetes

Job description

Role overview

Guide customers through complex observability challenges across Linux, cloud, hybrid, and on-premises environments. You will lead technical discovery, design and demonstrate solutions, and help teams instrument real workloads so they can understand metrics, logs, and traces and improve incident resolution. The role also brings customer requirements back to product and engineering teams.

Responsibilities

• Assess customers’ existing monitoring systems and observability needs alongside enterprise sales teams.
• Recommend efficient solution architectures for varied infrastructure footprints and explain relevant enterprise capabilities.
• Design and deliver advanced demonstrations and proofs of concept using real workloads, agents, or OpenTelemetry collectors.
• Plan scalable deployment of agents and collectors across Kubernetes, virtual machines, and bare-metal systems.
• Work with development, support, and product teams to translate customer needs into technical feedback and improve engagements.
• Create technical materials such as guides, scripts, sample dashboards, and white papers.

Requirements

• At least five years in presales, SRE, DevOps, or systems engineering, including complex technical sales cycles.
• Strong Linux troubleshooting skills, including diagnosing CPU, memory, and disk I/O issues with command-line tools.
• Deep understanding of observability across logs, metrics, and traces, and how it supports faster incident resolution.
• Experience diagnosing missing metrics, high-cardinality data, slow queries, and alerting problems.
• Knowledge of Linux internals, Docker, networking fundamentals, and monitoring or observability tools.
• Proficiency in Bash and at least one automation language such as Python, Go, or Ruby.

Nice to have

• Kubernetes experience at scale, including sidecars, DaemonSets, or Helm charts.
• SSO and authentication knowledge, advanced PromQL, or infrastructure-as-code experience.
• Contributions to open-source projects.

Benefits and work setup

• Remote-first work with flexible paid time off.
• Competitive base salary.