Role overview
Build technical trust and participation in the North American observability community through practical content, code, events, and direct user support. The work spans public technical education and hands-on product engagement: you will create examples and integrations, answer real questions, speak with engineering audiences, and bring community feedback to product teams.
Responsibilities
- Write in-depth technical articles and maintain reference architectures, demo repositories, and working examples.
- Contribute documentation, small fixes, and integration improvements to open-source observability projects.
- Create technical video and audio content, including screencasts, interviews, and conference recordings.
- Answer questions and help troubleshoot in developer forums, community channels, and social spaces.
- Organize or lead conference talks, meetups, online workshops, office hours, and training sessions.
- Summarize community feedback into actionable proposals for engineering and product leaders.
Requirements
- At least five years in developer advocacy, developer experience, evangelism, or hands-on SRE or observability work with substantial public output.
- Production experience with at least two observability technologies, such as Prometheus, OpenTelemetry, Grafana, or related metrics and tracing systems.
- Ability to read and write Go, investigate source code, and contribute small code changes.
- Fluency with PromQL or MetricsQL, including troubleshooting slow queries.
- Hands-on Kubernetes experience, including operating stateful workloads in production.
- A public technical track record, such as writing, conference talks, open-source work, or a substantial GitHub presence.
- Strong written and verbal communication, including confidence presenting to technically demanding audiences.
Nice to have
- Experience with open-source monitoring and observability tools.
- Prior customer-facing work and speaking at technical conferences, especially observability or cloud-native events.
Benefits and work setup
- Fully remote role with flexible hours and an async-friendly team.
- Salary benchmarked against the North American market.
- Direct collaboration with engineering, product, and marketing teams, with autonomy to shape community work.