Senior Solution Architect, Regulated Industries & AI

salesforce.com, inc.; Oregon (WI); On-site; USD 140,000 - 190,000; Full time

Job summary

Salesforce is seeking a Sr. Solution Architect with Regulated Industries experience to lead workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive the vision and deliver key outcomes. They serve as hands-on advisors with strong communication, solution and Salesforce product knowledge.

The Sr. Solution Architect leads one or more workstreams, co-creates the vision with the customer, and drives execution while removing roadblocks to implement

Qualifications

• For Solution Architect: 7+ years of enterprise project experience using waterfall and agile methodologies; 1+ year experience in Regulated Industries.
• For Sr. Solution Architect: 10+ years of enterprise project experience using waterfall and agile methodologies; 3+ years experience in Regulated Industries.
• Extensive experience with Salesforce configuration and customization.
• Ability to drive agentic delivery with experience in AI toolchains.
• Expert level experience defining system architecture, identifying gaps, and delivering comprehensive solutions.
• Experience leading discovery sessions, defining business requirements, writing user stories, and delivering detailed designs.
• Experience documenting business processes and designing systems using process flow diagrams, UML, and related techniques.
• Strong presentation skills; ability to articulate rationale to diverse stakeholders.
• Detail-oriented with ability to quickly learn new concepts, models, and technologies.
• Strong written and verbal communication; able to develop material appropriate for the audience.
• Team player with experience in large-scale enterprise implementations with multiple work streams.
• Travel up to 50%.

Responsibilities

• Serve as a trusted advisor to the client.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
• Assist and guide agents to support delivery.
• Collaborate with stakeholders and communicate complex concepts clearly across multiple levels of a client organization.
• Identify and proactively manage risk areas; drive issues to complete resolution.
• Manage customer expectations; negotiate solutions with customers and third-party partners.
• Review and refine project direction, approach, and key artifacts to keep programs on track and ensure solutions are maintainable going forward.
• Drive program vision and articulate program/project strategies to enable technologies including the Salesforce platform.

Skills

Salesforce customization

AI toolchains

System architecture

User stories

UML

Presentations

Attention to detail

Communication

Cross-team collaboration

Education

Bachelor's degree in Technology, Engineering, or related field

Tools

Veeva

Financial Service Cloud

Job description

Salesforce is seeking a Sr. Solution Architect with Regulated Industries experience to lead workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive the vision and deliver key outcomes. They serve as hands-on advisors with strong communication, solution and Salesforce product knowledge.

The Sr. Solution Architect leads one or more workstreams, co-creates the vision with the customer, and drives execution while removing roadblocks to implement