Senior Solution Architect — Enterprise Services Leader

SmartRecruiters, Inc.

Boston (MA)

On-site

USD 116,000 - 166,000

Full time

3 days ago
Be an early applicant
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Dental insurance
Medical insurance
Vision insurance
Equity + ESPP
Flexible PTO
Wellness programs
Adoption and parental leave

Job summary

Freshworks, Inc. seeks a Senior Solution Architect within its Professional Services organization. The role spans architecture, executive consulting, and leadership across the Americas.

You will guide clients from design through adoption, ensuring measurable business outcomes and scalable technical solutions. As a senior voice, you will mentor teams, manage complex portfolios, and collaborate across Sales, Customer Success, Support, and Product/Engineering to drive expansion and adoption of

Qualifications

  • Significant experience in Professional Services, technology consulting, solution architecture, or enterprise SaaS delivery.
  • Strong knowledge of ITSM/ESM and ITIL practices.
  • Experience leading complex enterprise engagements from discovery to adoption.
  • Leadership experience mentoring consultants and architects.
  • Ability to advise executives on technology and transformation initiatives.

Responsibilities

  • Serve as trusted advisor to CIOs, CTOs and senior stakeholders.
  • Lead discovery and solution architecture engagements.
  • Guide customers through organizational change and adoption.
  • Provide technical and consulting leadership during implementation.
  • Partner with Sales and Solution Engineering to scope opportunities.
  • Create architecture diagrams and integration designs.
  • Identify opportunities to optimize deployed solutions.
  • Advise on AI, automation and governance considerations.
  • Mentor architects and establish best practices.
  • Serve as escalation point for complex engagements.

Skills

Solution architecture
Professional Services
ITSM/ITIL
Executive advisory
SaaS/cloud integrations
Stakeholder management
Leadership

Job description

Freshworks, Inc. seeks a Senior Solution Architect within its Professional Services organization. The role spans architecture, executive consulting, and leadership across the Americas.

You will guide clients from design through adoption, ensuring measurable business outcomes and scalable technical solutions. As a senior voice, you will mentor teams, manage complex portfolios, and collaborate across Sales, Customer Success, Support, and Product/Engineering to drive expansion and adoption of

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Senior Enterprise Solutions Architect, AI & Transformation
Senior Enterprise Solutions Architect, AI & Transformation

SmartRecruiters, Inc. • San Mateo (CA)

On-site
USD 160,000 - 230,000
Dental, Medical, Vision insurance
Equity + ESPP
Flexible PTO
+3
Senior Solution Architect - AI & Enterprise SaaS
Senior Solution Architect - AI & Enterprise SaaS

Freshworks • Boston (MA), Northern (KY)

Hybrid
USD 116,000 - 166,000
Health insurance
Dental & vision
Disability insurance
+5
Senior Solution Architect, Professional Services
Senior Solution Architect, Professional Services

SmartRecruiters, Inc. • San Mateo (CA)

On-site
USD 160,000 - 230,000
Dental, Medical, Vision insurance
Equity + ESPP
Flexible PTO
+3
Senior Solution Architect & Enterprise Tech Leader
Senior Solution Architect & Enterprise Tech Leader

TechDigital Group • Dallas (TX)

On-site
USD 90,000 - 150,000
Health Insurance
Flexible Working Hours
Professional Development Opportunities
+3
Senior Enterprise Solutions Consultant
Senior Enterprise Solutions Consultant

Own Company • Maryland

On-site
USD 120,000 - 180,000
Senior Solution Engineering Manager: Lead High-Impact Team
Senior Solution Engineering Manager: Lead High-Impact Team

Freshworks • San Jose (CA)

Hybrid
USD 150,000 - 220,000
Medical insurance
Dental insurance
Vision insurance
+2
Solutions Architect for SLED, Higher Ed & Manufacturing
Solutions Architect for SLED, Higher Ed & Manufacturing

Freshworks • United States

On-site
USD 136,000 - 168,000
Variable compensation
Inclusive workplace
Senior Solution Architect — Enterprise Architecture Leader
Senior Solution Architect — Enterprise Architecture Leader

Wellington Management • Massachusetts

Hybrid
USD 120,000 - 225,000
Hybrid work model
Retirement plan
Health & wellbeing benefits
+2
Senior Solution Architect, Professional Services
Senior Solution Architect, Professional Services

SmartRecruiters, Inc. • Boston (MA)

On-site
USD 116,000 - 166,000
Dental insurance
Medical insurance
Vision insurance
+4
Senior Solution Architect, Enterprise & Cloud
Senior Solution Architect, Enterprise & Cloud

Wellington Management Company • Town of Boston (NY), Northern (KY)

Hybrid
USD 120,000 - 225,000
Retirement plan
Health coverage
Dental/Vision
+5