Senior Solution Architect — Enterprise Services Leader

Freshworks; Boston (MA); On-site; USD 116,000 - 166,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Equity + ESPP

Flexible PTO

Wellness programs

Adoption and parental leave

Job summary

Freshworks, Inc. seeks a Senior Solution Architect within its Professional Services organization. The role spans architecture, executive consulting, and leadership across the Americas.

You will guide clients from design through adoption, ensuring measurable business outcomes and scalable technical solutions. As a senior voice, you will mentor teams, manage complex portfolios, and collaborate across Sales, Customer Success, Support, and Product/Engineering to drive expansion and adoption of

Qualifications

• Significant experience in Professional Services, technology consulting, solution architecture, or enterprise SaaS delivery.
• Strong knowledge of ITSM/ESM and ITIL practices.
• Experience leading complex enterprise engagements from discovery to adoption.
• Leadership experience mentoring consultants and architects.
• Ability to advise executives on technology and transformation initiatives.

Responsibilities

• Serve as trusted advisor to CIOs, CTOs and senior stakeholders.
• Lead discovery and solution architecture engagements.
• Guide customers through organizational change and adoption.
• Provide technical and consulting leadership during implementation.
• Partner with Sales and Solution Engineering to scope opportunities.
• Create architecture diagrams and integration designs.
• Identify opportunities to optimize deployed solutions.
• Advise on AI, automation and governance considerations.
• Mentor architects and establish best practices.
• Serve as escalation point for complex engagements.

Skills

Solution architecture

Professional Services

ITSM/ITIL

Executive advisory

SaaS/cloud integrations

Stakeholder management

Leadership

Job description

Freshworks, Inc. seeks a Senior Solution Architect within its Professional Services organization. The role spans architecture, executive consulting, and leadership across the Americas.

You will guide clients from design through adoption, ensuring measurable business outcomes and scalable technical solutions. As a senior voice, you will mentor teams, manage complex portfolios, and collaborate across Sales, Customer Success, Support, and Product/Engineering to drive expansion and adoption of