Senior Solution Architect, Enterprise Services AI & Change

Freshworks; Massachusetts; On-site; USD 116,000 - 166,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Disability insurance

Life insurance

Equity + ESPP

Flexible PTO

Flexible spending accounts

Commuter benefits

Wellness benefits

Parental leave

Job summary

Freshworks is seeking a Senior Solution Architect to lead customer-facing engagements across the Americas within FPS. You will translate business goals into scalable technical designs, guide organizational change, and provide executive-level advisory throughout the customer lifecycle.

You will mentor architects, collaborate with Sales, and drive architecture decisions that balance risk and value while championing best practices across Professional Services.

Qualifications

• Significant experience in Professional Services or technology consulting.
• Strong architecture and solution-design capabilities across SaaS and cloud.
• Ability to advise C-suite executives on complex transformations.
• Experience leading large enterprise engagements from discovery to adoption.
• Ability to mentor consultants and establish best practices.

Responsibilities

• Serve as trusted advisor to CIOs/CTOs and senior stakeholders across lifecycle.
• Lead discovery and architecture engagements translating objectives into designs.
• Guide organizational change for technology adoption and governance.
• Provide technical and consulting leadership during implementation and risk management.
• Collaborate with Sales and Solutions Engineering to scope opportunities.
• Create architecture diagrams, flows, and integration designs for teams.
• Identify opportunities to expand deployed solutions as needs evolve.
• Advise on AI, automation, data governance, security, and adoption considerations.
• Mentor architects and engineers; elevate Professional Services practices.
• Serve as escalation point across orgs including Product/Engineering.

Skills

Solution architecture

Professional Services leadership

Enterprise SaaS delivery

ITSM/ESM knowledge

Executive advisory

Architectural documentation

Cloud & integrations

Travel readiness

Education

ITIL certification preferred

Job description

Freshworks is seeking a Senior Solution Architect to lead customer-facing engagements across the Americas within FPS. You will translate business goals into scalable technical designs, guide organizational change, and provide executive-level advisory throughout the customer lifecycle.

You will mentor architects, collaborate with Sales, and drive architecture decisions that balance risk and value while championing best practices across Professional Services.