Senior Software Quality Lead - Customer-Facing & Validation

Teradyne; North Reading (MA); Vor Ort; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Teradyne is seeking an experienced Software Quality Applications Manager in Massachusetts to lead customer-facing software quality initiatives, field application support, and product validation activities.

You will bridge customers, software engineering, product management, and quality engineering to ensure high-quality solutions are deployed and supported, driving improvements and best practices across global teams.

Qualifikationen

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Quality Engineering, or a related technical discipline.
• 7+ years of experience in software quality engineering, software testing, field applications, product validation, or related technical disciplines.
• Prior people leadership experience or demonstrated success leading technical teams and projects.
• Strong understanding of Software Development Lifecycle (SDLC) and software quality engineering principles.
• Experience with software validation, test automation, defect management, and quality management systems.
• Working knowledge of root cause analysis, CAPA, FMEA, reliability engineering, and continuous improvement methodologies.

Aufgaben

• Lead and develop a team of Software Quality Applications Engineers supporting customer accounts and product lines.
• Act as the primary escalation point for critical customer quality and reliability issues.
• Partner with internal software engineering, Release teams, marketing, and customer support to investigate and resolve customer issues.
• Collaborate with marketing and sales to bring in customer programs for early customer acceptance regression.
• Manage customer test program inventory for IP access and storage in Engineering.
• Drive root cause analysis for customer escapes using structured problem-solving methodologies (8D, DMAIC, Fishbone, FMEA).
• Establish and monitor key quality metrics, including defect trends and corrective action effectiveness.
• Lead customer-facing technical reviews, quality audits, and business reviews.
• Drive continuous improvement initiatives to improve product quality and customer satisfaction.
• Coordinate corrective and preventive actions across global teams and ensure timely closure.
• Support new product introduction activities by providing field quality insight and risk assessments.
• Develop processes and best practices that improve issue resolution and knowledge sharing.
• Partner with senior leadership to communicate quality performance, risks, and improvement opportunities.
• Support customer deployments, transitions to newer SW versions and escalations while maintaining relationships.
• Develop and implement test strategies, validation frameworks, and process improvements.
• Collaborate with global engineering teams to improve product reliability, usability, and performance.
• Facilitate knowledge sharing and establish best practices across teams.

Kenntnisse

Leadership

SDLC knowledge

Root cause analysis

Customer collaboration

Test automation

Software quality engineering

Ausbildung

Bachelor's degree in CS/Software/EE

Jobbeschreibung

Teradyne is seeking an experienced Software Quality Applications Manager in Massachusetts to lead customer-facing software quality initiatives, field application support, and product validation activities.

You will bridge customers, software engineering, product management, and quality engineering to ensure high-quality solutions are deployed and supported, driving improvements and best practices across global teams.