Global Software Quality & Customer Enablement Lead

Teradyne; Redding (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Teradyne is seeking an experienced Software Quality Applications Manager to lead a team responsible for customer-facing software quality initiatives, field applications support, and product validation.

You will bridge customers, software engineering, product management, quality engineering, and field teams to ensure high-quality software solutions are deployed and supported. This role emphasizes leadership, process improvement, and collaboration across global teams.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, Quality Engineering, or related technical discipline.
• 7+ years of experience in software quality engineering, software testing, field applications, product validation, or related disciplines.
• Proven leadership of technical teams and projects.
• Strong understanding of SDLC and software quality principles.
• Experience with validation, test automation, defect management, and quality systems.
• Knowledge of CAPA, FMEA, reliability engineering, and continuous improvement.
• Excellent communication skills and cross-functional collaboration abilities.
• Experience working with customers to investigate and resolve technical issues.

Responsibilities

• Lead a team of Software Quality Applications Engineers supporting customer accounts and product lines.
• Act as the primary escalation point for critical customer quality issues.
• Collaborate with engineering, release, marketing, and support to resolve customer issues.
• Drive root cause analysis using 8D, DMAIC, Fishbone, and FMEA methodologies.
• Establish and monitor key quality metrics and action effectiveness.
• Lead customer-facing reviews, audits, and business reviews.
• Coordinate corrective and preventive actions across global teams.

Skills

SDLC knowledge

Analytical thinking

Communication skills

Collaboration

Problem-solving

Leadership

Customer collaboration

Education

Bachelor's degree in CS or related

Tools

Test automation

Quality management systems

FMEA

Job description

Teradyne is seeking an experienced Software Quality Applications Manager to lead a team responsible for customer-facing software quality initiatives, field applications support, and product validation.

You will bridge customers, software engineering, product management, quality engineering, and field teams to ensure high-quality software solutions are deployed and supported. This role emphasizes leadership, process improvement, and collaboration across global teams.