Senior Software Engineer, Contact Center & Telephony

Futurewave Systems; Miami (FL); On-site; USD 95,000 - 140,000; Full time

Job summary

A leading technology company is seeking a Senior Software Engineer to work in a fast-paced contact center environment. This role requires extensive experience in developing solutions for contact center technology, including IVR systems. The candidate should have at least 4 years of experience, excellent communication skills, and the ability to analyze complex requirements. The position involves designing, coding, testing, and maintaining application systems while ensuring quality and reliability.

Qualifications

• 4+ years of professional experience in a related field with increasing responsibility.
• Experience with Cisco CVP or similar IVR call flow development.
• Knowledge of requirements and design solutions for projects of high complexity.

Responsibilities

• Analyze requirements and design solutions.
• Develop, test, and maintain application systems.
• Participate in quality assurance and testing.

Skills

Effective oral and written communication skills

Team player

Great attitude

Experience in contact center development solutions

Knowledge of Speech Recognition technology

Telephony integration development

Ability to analyze requirements

Job description

A leading technology company is seeking a Senior Software Engineer to work in a fast-paced contact center environment. This role requires extensive experience in developing solutions for contact center technology, including IVR systems. The candidate should have at least 4 years of experience, excellent communication skills, and the ability to analyze complex requirements. The position involves designing, coding, testing, and maintaining application systems while ensuring quality and reliability.