Senior Java Engineer - Contact Center & IVR Solutions

Futurewave Systems; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions company in Miami is seeking a Senior Software Engineer to analyze, design, and develop application systems within a contact center environment. The ideal candidate will have over 4 years of experience and expertise in developing contact center solutions, specifically with telephony and IVR systems. This position involves coding, testing, and ensuring quality in complex environments. Opportunities for growth and further project involvement are available.

Qualifications

• 4+ years of professional experience in a related field with increasing responsibility.
• Effective oral and written communication skills are required.
• Experience with Cisco CVP or similar IVR call flow development.

Responsibilities

• Analyze requirements and design solutions for high complexity projects.
• Develop, document, and present design solutions.
• Perform quality assurance and testing to achieve quality objectives.

Skills

Professional experience (4+ years)

Effective oral and written communication skills

Experience in designing contact center development solutions

Knowledge of Speech Recognition technology

Telephony integration development

Job description

A technology solutions company in Miami is seeking a Senior Software Engineer to analyze, design, and develop application systems within a contact center environment. The ideal candidate will have over 4 years of experience and expertise in developing contact center solutions, specifically with telephony and IVR systems. This position involves coding, testing, and ensuring quality in complex environments. Opportunities for growth and further project involvement are available.