Senior Software Engineer, AI Agents Platform

Decagon; New York (NY); On-site; USD 200,000 - 400,000; Full time

Benefits offered by this job

Take what you need vacation policy

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan (e.g., 401K)

Parental Leave

Fertility and family building benefits

Daily lunches and snacks in the office

Job summary

Decagon is seeking an Agent Engineer to own the development of next-generation AI agents on our platform. You will design and ship best-in-class agents, collaborating with leaders across finance, healthcare, and hospitality to solve customers’ needs with reliable, scalable AI solutions.

You will own end-to-end implementation and iteration, tackling complex system challenges that impact millions of users and directly influence Decagon’s growth.

Qualifications

• 5+ years of industry experience in software engineering.
• Proficiency with Python, TypeScript and asynchronous programming.
• Ability to dig into complex system failures and resolve issues quickly.

Responsibilities

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
• Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
• Experiment with and evaluate the latest text and voice models, then integrate them at scale with large enterprise-grade customers.

Skills

Python

TypeScript

Asynchronous programming

Software engineering experience

Job description

Decagon is seeking an Agent Engineer to own the development of next-generation AI agents on our platform. You will design and ship best-in-class agents, collaborating with leaders across finance, healthcare, and hospitality to solve customers’ needs with reliable, scalable AI solutions.

You will own end-to-end implementation and iteration, tackling complex system challenges that impact millions of users and directly influence Decagon’s growth.