Senior Software Engineer, Agent Product

Decagon; New York (NY); On-site; USD 244,000 - 305,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Take what you need vacation policy

Daily lunches, dinners, and snacks

Job summary

A leading conversational AI platform in New York seeks an experienced engineer to design and build advanced AI agents. In this role, you will have ownership of projects and work directly with various industries to solve complex customer issues. Ideal candidates have over 5 years of experience in software engineering, proficiency in Python and Typescript, and the ability to analyze system failures. Compensation ranges from $244K to $305K with equity options available.

Qualifications

• 5+ years of industry experience in software engineering.
• Proficiency with Python, Typescript and asynchronous programming.
• High comfort level in analyzing system failures in deep technology stacks.

Responsibilities

• Design and build AI agents that improve customer interactions.
• Identify trends to evolve the AI agent platform.
• Run evaluations on text and voice models for integration.

Skills

Python

Typescript

Asynchronous programming

Problem solving

System analysis

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

About the Team

The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long‑term, scalable solutions.

Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.

About the Role

On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best‑in‑class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare, and hospitality, solving their users’ needs with reliable and intuitive AI agents.

Engineers here own their work end‑to‑end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

In this role, you will

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Identify cross‑customer trends that guide the evolution of Decagon’s agent building platform and research efforts
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise‑grade customers

Your background looks something like this

• Have 5+ years of industry experience in software engineering
• Proficiency with Python, Typescript and asynchronous programming
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary

Even better

• Prior experience working with multi‑modal models

Benefits

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

$244K – $305K + Offers Equity