Senior SMB Solutions Consultant — Hybrid/Remote

Ricoh Company, Ltd.; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Ricoh Company, Ltd. is seeking a Senior Office Solutions Specialist to manage current accounts and pursue new opportunities within a hybrid work model.

You will focus on retention, revenue growth, and expanding Ricoh's presence across hardware and service lines. You will engage clients via phone, email, and virtual meetings, driving consultative sales and collaboration with internal experts to deliver tailored solutions that meet customer goals.

Qualifications

• Bachelor's degree or equivalent experience in a related sales environment
• Proven experience in B2B account management and development
• Proficiency in Microsoft Office Suite

Responsibilities

• Drive sales within the SMB customer segment using a consultative approach
• Maintain proactive communication with existing clients to ensure retention and identify expansion opportunities
• Conduct B2B outreach through email, phone, and virtual meetings
• Deliver customer-focused solutions with professional communication and effective objection handling
• Meet or exceed revenue targets for equipment and services
• Maintain accurate records of account activity, pipeline, and forecasting in CRM systems
• Collaborate with internal teams to deliver tailored solutions aligned with customer goals
• Perform additional duties as assigned

Skills

Sales methodologies

Time management

Coachability

Continuous learning

Hybrid work adaptability

Team collaboration

Negotiation

Business acumen

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Ricoh Company, Ltd. is seeking a Senior Office Solutions Specialist to manage current accounts and pursue new opportunities within a hybrid work model.

You will focus on retention, revenue growth, and expanding Ricoh's presence across hardware and service lines. You will engage clients via phone, email, and virtual meetings, driving consultative sales and collaboration with internal experts to deliver tailored solutions that meet customer goals.