Senior Office Solutions Specialist

Ricoh Company, Ltd.; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Ricoh Company, Ltd. is seeking a Senior Office Solutions Specialist to manage current accounts and pursue new opportunities within a hybrid work model.

You will focus on retention, revenue growth, and expanding Ricoh's presence across hardware and service lines. You will engage clients via phone, email, and virtual meetings, driving consultative sales and collaboration with internal experts to deliver tailored solutions that meet customer goals.

Qualifications

• Bachelor's degree or equivalent experience in a related sales environment
• Proven experience in B2B account management and development
• Proficiency in Microsoft Office Suite

Responsibilities

• Drive sales within the SMB customer segment using a consultative approach
• Maintain proactive communication with existing clients to ensure retention and identify expansion opportunities
• Conduct B2B outreach through email, phone, and virtual meetings
• Deliver customer-focused solutions with professional communication and effective objection handling
• Meet or exceed revenue targets for equipment and services
• Maintain accurate records of account activity, pipeline, and forecasting in CRM systems
• Collaborate with internal teams to deliver tailored solutions aligned with customer goals
• Perform additional duties as assigned

Skills

Sales methodologies

Time management

Coachability

Continuous learning

Hybrid work adaptability

Team collaboration

Negotiation

Business acumen

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Position Overview

The Senior Office Solutions Specialist is responsible for managing existing Ricoh's accounts and identifying new business opportunities. This role focuses on customer retention, revenue growth, and expanding Ricoh's presence across hardware and service product lines. Operating in a hybrid environment, the specialist engages clients through phone, email, video conferencing, and social media, with clear monthly performance and activity targets.

This position thrives in a high-energy, collaborative culture where recognition and camaraderie fuel competition and results.

Key Responsibilities

• Drive sales within the SMB customer segment using a comprehensive, consultative approach.
• Maintain proactive communication with existing clients to ensure retention and identify expansion opportunities.
• Conduct business-to-business outreach through various channels including email, phone, and virtual meetings.
• Deliver customer-focused solutions with professional communication and effective objection handling.
• Meet or exceed revenue targets for equipment and services.
• Maintain accurate records of account activity, pipeline, and forecasting in CRM systems.
• Collaborate with internal teams and subject matter experts to deliver tailored solutions aligned with customer goals.
• Perform additional duties as assigned.

Qualifications

• Bachelor's degree or equivalent experience in a related sales environment (preferred).
• Proven experience in B2B account management and development (preferred).
• Proficiency in Microsoft Office Suite.

Skills and Competencies

• Strong understanding of sales methodologies and processes.
• Excellent time management and adaptability in a dynamic environment.
• High level of coachability and accountability.
• Commitment to continuous learning of new products and services.
• Self-motivated with the ability to thrive in a hybrid work setting.
• Effective team collaboration and interpersonal skills.
• Strong negotiation, written, and verbal communication abilities.
• Demonstrated business acumen and strategic account planning.
• Exceptional organizational and prioritization skills.

Working Conditions and Physical Demands

• Hybrid work environment; must have the capability to work remotely.
• Standard office conditions with adequate lighting, ventilation, and noise levels.
• Regular communication with team members and leadership.
• Work involves diverse assignments and problem-solving with minimal precedent.
• Occasional exposure to stressful situations requiring resilience and focus.
• Primarily sedentary work with occasional walking, standing, and light lifting.
• Moderate dexterity required for tools such as keyboards, telephones, and headsets.

Note: This job description outlines the general nature and scope of responsibilities for this role. It is not intended to be an exhaustive list of duties, skills, or working conditions.