Hybrid Inside Sales & SMB Account Growth Specialist

Ricoh USA, Inc.; Fenton (MO); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K

Tuition Assistance

Paid Vacation

Paid Holidays

Job summary

Ricoh USA, Inc. is seeking a Senior Office Solutions Specialist to grow and protect an existing client base in a hybrid work environment. You will engage clients across calls, emails, and virtual meetings to drive revenue across hardware and service lines.

The role emphasizes proactive client communication, collaboration with internal experts, and disciplined CRM record-keeping to forecast and close opportunities. A focus on continuous learning and strong negotiation is essential.

Qualifications

• Bachelor's degree or equivalent experience in a related sales environment (preferred).
• Proven experience in B2B account management and development (preferred).
• Proficiency in Microsoft Office Suite.

Responsibilities

• Drive sales within the SMB customer segment using a consultative approach.
• Maintain proactive communication with existing clients to ensure retention and identify expansion opportunities.
• Conduct business-to-business outreach through email, phone, and virtual meetings.
• Deliver customer-focused solutions with professional communication and effective objection handling.
• Meet or exceed revenue targets for equipment and services.
• Maintain accurate records of account activity, pipeline, and forecasting in CRM systems.
• Collaborate with internal teams to deliver tailored solutions aligned with customer goals.
• Perform additional duties as assigned.

Skills

Sales methodologies

Time management

Coachability

Continuous learning

Interpersonal skills

Negotiation

Hybrid work

Written and verbal communication

Education

Bachelor's degree or equivalent experience

Some College

Tools

Microsoft Office Suite

Job description

Ricoh USA, Inc. is seeking a Senior Office Solutions Specialist to grow and protect an existing client base in a hybrid work environment. You will engage clients across calls, emails, and virtual meetings to drive revenue across hardware and service lines.

The role emphasizes proactive client communication, collaboration with internal experts, and disciplined CRM record-keeping to forecast and close opportunities. A focus on continuous learning and strong negotiation is essential.